Questions, Questions

Q. Are invitations open at this time ( 2011.08.09 @ 07:20 AM MDT ) ?
A. No. We’re working through the issues uncovered by the first thousand or so invitees. Please be patient, we’re not going anywhere, and your dog is safe.

Q. When I try and invite myself, I see this message:

Sorry, XXXX, something went horribly wrong!
Sorry to tease you, but apparently we’re not sending any more invitations at this time. Please try again later.

A.See Above.

Q. I am seeing something this when I log in:

HTTP connection to port 52311 failed: connection timed out (for /login/avatarlogin?avdoid=0&avname=*****&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00) for authDoid 1, host, service “login”, command “avatarlogin”, query “avdoid=0&avname=****&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00″

A. Please read the invitation email again. You probably didn’t do Step 3, or didn’t do exactly correctly

Q. When trying to download ThereIM, I get a message like this:

Sorry, the file you have requested has exceeded its bandwidth allotment. Please feel free to contact Customer Care if you have further questions about this content.” whenever I try to get the client via this addy :

A. Please read the invitation email again. You are using the wrong download link.

Q. I’ve forgotten my password and I don’t have a secret question.
A. We will be introducing a method which will send a password reset email to your old email address. Not quite yet, in the next few days (no, not Tuesday, not Wednesday).

Q. I’ve forgotten my password, I don’t have a secret question, and my old email address doesn’t work.
A. We can’t help you at this time. We will probably be introducing a way for you to pay us a little money and we’ll use laborious manual means to verify your identity. But that’s not set up yet. Sorry.

Q. It’s completely unreasonable that you can’t remember my password for me. I demand a refund now, otherwise I’m filing a class action suit with the FBI, and my Daddy will have you closed down next week!
A. Uh. Ok.

Q. Is there a Mac/OSX version of ThereIM?
A. No, not at this time.

Q. Does ThereIM support Voice?
A. Yes, you just have to shout really loud since it’s a small program. Ok, I lied, it doesn’t :-).

Q. When will my inventory, buddies, etc be restored.
A. Over the next few days. We’re going at it slowly to make sure there are no problems. Don’t worry, nothing will happen to it, and we used lots of mothballs to protect your clothes.

Q. I couldn’t get in last night.
A. There was an Amazon EC2 outage last night that impacted Quora, Flickr, 4Square, you name it. It may have impacted us, or it may have been the nightly backups (yes, we still do those).

Q.The TOS says I can ask my parents for permission to play if I’m under 18. Does that mean you changed your mind?
A.NO.. It means we haven’t changed the TOS yet. If you’re reading along here, you know very well why we have to be an 18+ site, and we will be changing the TOS. So, you may enjoy ThereIM now, but, at the end of the day, you’re going to have to be 18+ to play. And we will know if you’re not.

Q. I was able to get in without verifying my email address. Is that OK?
A. Yes. You must verify your address when we open the 3D world, otherwise you won’t be able to get in. Seriously. We hope you learned your lessons about bogus email addresses last time around :-).

Q. Should I supply a secret question to recover my password?
A. WE think that would be a great idea!

Q. When can I download Stylemaker?
A. We’re working on it. Patience. Patience.

Q. I notice I can play for Free. Does that mean you changed your mind?
A. No. Despite the example set by our Congress, we do have more fiscal sense than that. We will be charging in the near future, and any accounts not paying the subscription fee will not be able to log in.

Q. Does that mean I can recover my alts and transfer stuff around for Free?
A. Yes, until we start charging. Then you will have to pay for the Alts, or we may have an alternative method.

Q. So, how do I give my Avatar stuff from my Alt with ThereIM.
A. We’ll figure out if you can run two copies of ThereIM at once (I’m pretty sure you can), and you can just given stuff from one Avie to another. Yes, you have to give each item “one by one”.

We know that some of you had great success, some not so much, and we appreciate your patience. We’re working to smooth out the process, get everyone on who wants to be on, and move on to the next step. After all, we only have about this many little details to resolve…

  1. #1 by John on 2011.08.28 - 2:33 pm

    I registered my legacy account and got the registration email, followed all steps, but when i open ThereIM, it just opens up a box that tells me my online status and whatnot. I was under the impression that this was somehwat of a beta testing and that i could get into the 3D world of there. Is the little box all that it is or is there something wrong. I’ve tried deleting ThereIM and re-downloading it but I cant seem to delete it. Should I download it on another computer or is the box as far as ya’ll have gotten. Please comment or if anyone who reads this and is having the same problem and can fix it.

    – John

  2. #2 by miranda on 2011.08.27 - 11:16 am

    im having trouble too whenever i try to log in it says:No server address found in address discovery XML response.

  3. #3 by Amylee on 2011.08.25 - 5:19 am

    Hey, I know that ThereIM is open but has the actual 3d world reopened because it doesnt seem to be available for download.

  4. #4 by southernwvchick on 2011.08.23 - 3:10 pm

    i got an invite but my problem is i dont remember the email address i used or password what do I do to fix this problem i really want back my avie that i was using!!!!! please HELP ME!!!!

  5. #5 by edward on 2011.08.20 - 7:50 pm

    hi i was wondering if you guys can give me the email address i used for my account i have so manny emails and passwords i cant get into my account if u guys can email me and help me out my email is my avitars name was allie09

  6. #6 by abbey_girl on 2011.08.14 - 6:12 pm

    OMG why do i keep getting “Sorry, the content you have requested could not be found or has been intentionally disabled by the content owner. Please contact the content owner if you have any further questions about this content. ” 404 not found!!!
    Im trying to download “there” Help Please :))

  7. #7 by miranda on 2011.08.14 - 3:24 pm

    im having Trouble too Andi

  8. #8 by Andi on 2011.08.14 - 7:14 am

    So… I downloaded ThereIm. And when I log in it’s a complete grey screen, nothing shows up. I can go to my ChangeMe and then I can see my avatar? Exit it, and its gone again back to the grey screen. Help would be very much obliged.

  9. #9 by miranda on 2011.08.13 - 3:38 pm

    i need Help cause mine says:No server address found in address discovery XML response.

  10. #10 by Simone on 2011.08.13 - 11:44 am

    I think I read that beta lifetime memberships will still be in effect did I read right?

  11. #11 by Simone on 2011.08.13 - 10:39 am

    Hi MW, first thank you for reopening There IM, keeping all of my stuff safely locked in storage, feeding and bathing my dogs in my absence, keeping my cars and buggies in climate controled storage as if that were not enough you then gave it all back to me safely. Thank you so much

    My question is that in the Q and A it says I can give items from my alts to my main avie from what I see so far that applies only to clothing and stuff in the change me menu, is that correct and I will have to pay for a month subscription to get the remaining items from them unless you decide on an alt method? If I am missing something please let me know.

    Thank you again

    • #12 by Michael Wilson on 2011.08.13 - 10:48 am

      At some point in the not-too-distant future, you’ll have to pay to use the service, via ThereIM or, when it becomes available, the 3D client.

  12. #13 by brooke on 2011.08.12 - 9:29 am

    avdoid=0&avname=*****&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00) for authDoid 1, host, service “login”, command “avatarlogin”, query “avdoid=0&avname=****&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00″

    WHAT DO I DO NOW?? :((

  13. #14 by miranda on 2011.08.12 - 7:27 am

    Thanks jose

  14. #15 by jose buentes on 2011.08.11 - 6:14 pm

    well there we come and miranda, i emailed and im in the process of finding out what the problem is and once i find out the answer to the problem ill be sure to post it on this blog ill probly get the answer probly by tomorrow sometime so be looking every so often okay gl

    • #16 by miranda on 2011.08.12 - 9:48 am

      Keep me posted ok jose

  15. #17 by there we come on 2011.08.11 - 4:14 pm

    i cant get it to work either

  16. #18 by jose buentes on 2011.08.11 - 12:22 pm

    hello miranda im having the same problem wish someone would help !!! ha

  17. #19 by miranda on 2011.08.11 - 9:49 am

    When i try to sign on i get this: No server address found in address discovery XML response.

  18. #20 by SAmmyy on 2011.08.10 - 9:37 pm

    I cant see my avatar when i log into thereIM only the small window is opened

  19. #21 by jose buentes on 2011.08.10 - 6:13 pm

    hello michael wilson, got a quick question i downloaded the thereIM client and reset my password and when i open up the thereIM window on my desktop and log in with my legacy name and the new password that i got in the email that yall gave me i get a message saying “server has not been found for this user,did you mistype your avatar name” and also in details i get amessage saying, “No server address found in address discovery XML response.” i am sure my avatar name is correct because i went threw all the steps to reset my password and make sure my username was correct so i dont know what the problem is if you could get back to me asap or if anyone else can help me id really aprestiate it.

    Thank You,

  20. #22 by Abby on 2011.08.10 - 1:29 pm

    “A system error occurred. See details for more information. ”

    HTTP connection to port 52325 failed: connection refused (for /login/avatarlogin?avdoid=0&avname=oOoPawwPrintoOo&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00) for authDoid 1, host, service “login”, command “avatarlogin”, query “avdoid=0&avname=oOoPawwPrintoOo&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00”

  21. #23 by aishaiscute on 2011.08.10 - 10:53 am

    need some buddies to try out the chat , add me – aishaiscute ❤ thanks

  22. #24 by Devon on 2011.08.10 - 7:16 am

    Q: When we pay 10 dollars a month, will it be like vMTV where they give out a little bit of money each month you pay for your membership?

    • #25 by JasonMK on 2011.08.10 - 7:50 am

      I belive that has been asked and answered with a no. [someone correct me if I’m wrong].

    • #26 by Mark B. (Cowbellwalken) on 2011.08.10 - 7:56 am

      Here’s the equation for how many $T you get with your monthly subscription:

      Take your birth year (ex 1985) and subtract that from the current year (2011).

      2011 – 1985 = 26

      Take 26 and subtract that from your current age or if you are younger than 26 subtract the lower total from the higher one (ex 24)

      26 – 24 = 2

      Take 2 and divide by 0.

      2/0 = 0

      That gives you the amount of $T you get with your subscription on a monthly basis. 🙂

      • #27 by GaryBob on 2011.08.10 - 9:28 am

        2 / 0 ≠ 0 lol

        The limit of (x / y) as y approaches zero is positive infinity, negative infinity, or undefined. Infinite therebucks with your subscription would not be good for!

        The correct formula is to take that difference and *multiply* by zero. That will give him the correct amount of therebucks he can expect to receive with his monthly subscription.

        Or to illustrate algebraically: Z = Current Year, E = Birth Year, R = Current Age;

        {(Z – E) – R} * 0 = Zero.

        PS: Yes, I’m aware I’m a dork 😀

      • #28 by John on 2011.08.28 - 3:07 pm

        -E+/-(square root of) E(squared)-4ZR
        __________________________________x 0

        Quadratic formula x 0 works too. btw, if its under the line (2/0) its undefined.

    • #29 by xSnoopy on 2011.08.10 - 8:20 am

      There is a core group of several thousand of us that will just be happy to get back home!!
      He will do whatever he needs to do to make There a success, this time.
      Please, all of you who have irrelevant questions, just let the team do their jobs.
      There will be PLENTY of time to ask those questions pretty soon. 🙂
      GP, xSnoopy

  23. #30 by mevseveryone on 2011.08.10 - 6:23 am

    this is a little bit irrelevant, and if you’ve answered this question before i apologize- i can’t really make myself weed through all the comments ever made about there2. so that being said, will i be able to use a visa giftcard to pay for my subscription?

    • #31 by Michael Wilson on 2011.08.10 - 6:50 am

      I’m too lazy to weed through them too. I guess we’ll never know, will we?

      • #32 by xSnoopy on 2011.08.10 - 8:11 am

        There was ONLY 217 reply’s on this page and the CC subject came up at least twice.
        If your using Firefox,, press CTRL-F and do a search for credit card. IE probably has a similar function.
        How hard is that? This way you wont have to waste the mans time, being lazy.
        Someone is going to the end of the line!
        Looking good from GP land Michael 🙂
        It’s time for us to move on to bigger and better bug hunting, don’t ya think?

    • #33 by Skyefire on 2011.08.10 - 7:26 am

      If you just skim through for MW’s replies to this page, he says Paypal only. I am pretty sure you can use a Visa gift card through paypal.

  24. #34 by jose buentes on 2011.08.10 - 6:22 am

    hello michael wilson, got a quick question i downloaded the thereIM client and reset my password and when i open up the thereIM window on my desktop and log in with my legacy name and the new password that i got in the email that yall gave me i get a message saying “server has not been found for this user,did you mistype your avatar name” and also in details i get amessage saying, “No server address found in address discovery XML response.” i am sure my avatar name is correct because i went threw all the steps to reset my password and make sure my username was correct so i dont know what the problem is if you could get back to me asap or if anyone else can help me id really aprestiate it.

    Thank You,
    Jose 🙂

  25. #35 by kendrick on 2011.08.10 - 6:19 am

    I hope that this will be fix fast…lol thanks for reopening THERE.COM

  26. #36 by Puddlefish on 2011.08.10 - 5:59 am

    Got all logged in and everything is running smoothly! Group chat with a couple other people… we spent all the time trying to remember all of the dance moves (without looking them up on the net). Almost a surreal feeling being back in the avie again…. (‘singing “Back in the avie again”) ”’tu ”’yay ”’wow

  27. #37 by knighthawk101 on 2011.08.10 - 5:48 am

    Ok, *whew* I did indeed panic for nothing. I’m on with no problems now.

  28. #38 by Mark B. (Cowbellwalken) on 2011.08.10 - 5:48 am

    I noticed I received an e-mail notification after I changed my password and ThereIM auto-logged in. With that in mind; I appreciate the fact that I will know if someone attempts to log into my account without my permission. With the fact that several MMO’s and VW’s out there have people who hack and steal information/sell off inventory; I really appreciate the fact that I have this kind of thing built-in to my membership.

    It doesn’t quite replace authenticators that I’ve seen people use, but it’s nice to know I have some kind of way to know if someone is attempting to access my account.

  29. #39 by aisha on 2011.08.10 - 4:38 am

    can someone help please …
    i cant seem to log in thereIM , i did everything on the email in every step and put in the correct things in ‘target ‘ box just like it says on the email but when ever i log in it says -‘ there client has stopped working’ and just crashes can someone give me an advice?
    because from many comments i see here; alot of people managed to log on

  30. #40 by knighthawk101 on 2011.08.10 - 4:34 am

    MW, I just got a message saying that my legacy avatar name was already taken. it is knighthawk101. I have tried since yesterday to remember the password and so far have had no luck but I assure you I have the old email address associated with that name and if someone else has taken it then I’ve been robbed somehow. Is this message in error I got on the website or is my name already taken?

    • #41 by knighthawk101 on 2011.08.10 - 4:44 am

      ok after a little more thought I may have figured it out. I think the website just didn’t let me know that a password attempt had actually worked. I’m now in process of having a new password sent to my email address. I think I may have made my own problem worse by trying my password list on the thereim and now I’m having to wait for time to pass on that so I can try the new password that was just emailed to me. Sorry about the knee-jerk reaction on my part. Just got a little bit panicked.

  31. #42 by RockinWolfman on 2011.08.10 - 3:57 am

    Did you save our credit or dibit card numbers?

    • #43 by Michael Wilson on 2011.08.10 - 6:51 am


    • #44 by IMAKOS on 2011.08.10 - 9:19 am

      Hey RockinWolfman, Most CC have expiration dates if they did keep them (not saying they did) they would be completely useless today ‘:P ‘chickendance

  32. #45 by fborja676 on 2011.08.10 - 2:25 am

    Yay I’m In .. but … forever alone :”( Feel free to add me and talk haha! sanagustin.

  33. #46 by Carrie Hughes Copeland on 2011.08.09 - 11:46 pm

    I got my invitation Monday night and I set up my avie but I never got a verification email. Yes, I looked in my junk mail =D . I also clicked on the link in the invitation email to come to the blog and I read everything about setting up the There IM. I understand you are having problems with the email situation, I just didn’t know if that was the reason why I didn’t get a verification email. But anyway, its cool that I got in!! I’m so excited I got my avie back!! YIPPEEE!!!! =D Here is my email address just in case 🙂

  34. #47 by Freakygirl_TPS on 2011.08.09 - 9:01 pm

    i think i remember you ^

  35. #48 by kazenoai on 2011.08.09 - 8:45 pm

    ThereIM is working great. no lag, no bugs, all is going smoothly

    • #49 by JasonMK on 2011.08.10 - 5:47 am

      no lag, no bugs, no buddies. This is what we were to expect, correct? An empty buddy list when we signed in for the first time.

  36. #50 by Kendra (LilGrayFuzz) on 2011.08.09 - 8:32 pm

    Seems like it’s time to start making new friends! Add me, everyone :3 ~ LilGrayFuzz

  37. #51 by Dark_Force on 2011.08.09 - 7:54 pm

    Just got on today. Working great MW! Just need the finishing touches now =)

  38. #52 by Superjuice on 2011.08.09 - 7:53 pm

    Is anyone having problems accepting buddies? I have a few invites in my email but when i try to accept them nothing happens. My loading buddies bar is still loading… lol

    • #53 by ant1977 on 2011.08.10 - 12:04 am

      I too have noticed that trying to accept them from the e-mail leads to a dead end. The best thing you can do is go into ThereCentral and open your profile and one of the links up top says Pending Buddy Requests, from there you will find all your missing buddy requests.

    • #54 by MarcUK on 2011.08.10 - 1:44 am

      Yes I had the same problem but if you log into there central you can goto your account and accept them in there. Or just add the people in the client.

  39. #55 by brainstew on 2011.08.09 - 7:35 pm

    Michael, when do you think you will be introducing the way for us to pay you to verify an account? Do you have an ETA? I don’t have my password/email/answer for my secret question.

  40. #56 by JohnOzzyOsbourne on 2011.08.09 - 7:10 pm

    Mr Wilson.. I have read this entire blog 3 times and the invite e-mail as well before sending this. I have reclaimed my legacy avatar name as well as my two mules. When I try to register this avi , it wont go past the password , e-mail , and birthday page. I tried it several times and also tried one of my mules… no luck. I am sure that I am sure that I am using the correct passwords.. Will try again tomorrow…….thanks …. Oz

    • #57 by Sue_G on 2011.08.10 - 6:18 am

      Does it hang after submitting the info? Mine did. After a couple of minutes I closed the window, and figured I’d wait. Checked my email, and had a nice welcome letter 🙂 Check your mail. You might actually be registered.

      • #58 by JohnOzzyOsbourne on 2011.08.10 - 12:29 pm

        Thanks for the reply Sue… It stops when I hit the finish button. It acts like it is downloading then just returns to the same page. I see from some of the other comments that others are having the same problem. I know that I`m using the correct passwords. Guess I will just have to wait till the There gods figure it out… Thanks… Oz

  41. #59 by _Taz on 2011.08.09 - 6:58 pm

    Oh no, Im from Egypt and there’s no PayPal! Can’t I pay through my debit card or credit card like I used to? Or any other way?
    I know there’s no paying yet, i’m trying to plan ahead. Thanks

    • #60 by Seg_Vio on 2011.08.09 - 8:26 pm

      The Paypal service will be attached to the billing that There provides. A lot of sites do that to keep from needing to hold CC info.

      You still pay with your CC…It just takes you to a Paypal page, you enter your CC info there, and Paypal transfers the payment to Makena/There.

      Best part is, none of this requires you to create a Paypal account. I have done this plenty of times!

      Hope this helps! 🙂

      • #61 by _Taz on 2011.08.10 - 6:46 am

        Thanks, I do hope I do not have to create a PayPal account to do this, will give it a try!

    • #62 by softNdark on 2011.08.09 - 8:37 pm

      You pay, PayPal with a bank card/debit card. After you have set-up the paypal account with your bank info. & it is approved. Then from the paypal account, you request cash to be sent to your paypal account (by a certian date) it can sit in paypal account until it is used to pay for you There Account. I would guess it would work the same even though you do not live in the US


    • #63 by hdo0oi on 2011.08.09 - 10:06 pm

      Taz, all you have to do is go to , and creat a new account with your back account etc.., it like internet banking plus its so safe, it’s may take few days till paypal approve that this is your account with your bank, thats it, so its better to start doing this now before the payment starts for THERE,

      • #64 by _Taz on 2011.08.10 - 6:48 am

        Yeah, I know, I have tried that. However, it so happens that from the long list of countries that PayPal delivers to, Egypt just isn’t one of them. I cannot create an account even if i wanted to unless I had a account from another country.

  42. #65 by kazenoai on 2011.08.09 - 6:53 pm

    add me: AlfredAshford
    All invites accpeted

  43. #66 by migman on 2011.08.09 - 6:47 pm

    Q. So, how do I give my Avatar stuff from my Alt with ThereIM.
    A. We’ll figure out if you can run two copies of ThereIM at once (I’m pretty sure you can), and you can just given stuff from one Avie to another. Yes, you have to give each item “one by one”

    Yes you can i have tried today. Thanks for all the hard work getting everything together.

  44. #67 by Mickey2 on 2011.08.09 - 6:40 pm

    Hey, I would just like to thank Michael and all the Pheonix crew for there hard, and no doubt sleepless,efforts!
    All went well and There IM is up and working!
    To those I knew – If you remember me pls add me again = mickey2


  45. #68 by Drake Steele on 2011.08.09 - 6:29 pm

    Well shoot. I want my invite… I’m one of the ancients and I still ain’t able to get an invite back in… lol I want my avvie back! RAWR! 😛

  46. #69 by Sue_G on 2011.08.09 - 6:24 pm

    Everything went very smoothly, and I’ve been able to log in 🙂 Feel free to add me, Sue_G Look forward to hearing from some of you!

    Team Phoenix, ya done good. Thank you so much for all of your hard work!

  47. #70 by EvenStupider on 2011.08.09 - 6:17 pm

    Mr Wilson, a while ago you stated that There client should be up and running by September. Given the current circumstances, do you still foresee that as plausible?

  48. #71 by Tre_Ghost on 2011.08.09 - 5:55 pm

    Thanks for verifying your email address, Tre_Ghost!
    You should now be able to log in to the 3D world.
    Sign in to
    They sent me an email 2 verify my email with, and when I did it teased me saying I can go in the world lol 😦

    • #72 by mimi06 on 2011.08.09 - 6:30 pm

      keep trying, read the Q&A up top.. that explains why 🙂

      • #73 by Tre_Ghost on 2011.08.09 - 9:56 pm

        Keep trying what? lol the Q & A at the top was read and doesn’t speak on what I pasted at all lol. I’m n thereIM, just pointed out that message was teasing me about the WORLD which in no way is mentioned in this update 🙂

  49. #74 by Meaghan Waller (@Meaghan00566) on 2011.08.09 - 5:21 pm

    I was wondering, when we pay monthly are we going to get tbucks out of it? like 10$ a month for premi and you get 1000 tbucks or something..?

  50. #75 by Curt SIgler on 2011.08.09 - 4:59 pm

    I got the invite but they are saying my password is wrong. This cannot be true as I had one password for all my There world names when it was operating and I did chatting from one and Designing from another. Neither one is accepting the password and I know I am not wrong so what do I do to get it reset. I still am unaware how to reclaim 2 names also to get all developer items into one name for a pay per month system of the new there. I don’t need two but I would like the one main chat name to get all the other names designer items. I did design under both names… Thanks

    • #76 by fourlizards on 2011.08.09 - 5:36 pm

      I have the same problem, Curt. I know I’m using the correct password, but it won’t accept it. Looks like it’s happening to several people. Hopefully they’ll get it sorted out soon.

  51. #77 by DUSTIN4040 on 2011.08.09 - 4:54 pm

    how do i restore my items?

    • #78 by mimi06 on 2011.08.09 - 6:28 pm

      you dont yet… takes time everyone you see here is a will be you soon and have all your inventory restored 🙂

      • #79 by DUSTIN4040 on 2011.08.09 - 7:25 pm

        thank u

  52. #80 by Diego on 2011.08.09 - 4:53 pm

    I finally got the invite and was eventually successful in logging in to ThereIM……thanks for all your hard work and persistence.


  53. #81 by David L. White on 2011.08.09 - 4:45 pm

    Successfully logged into ThereIM and had a few very pleasant chats. Many thanks to Michael, Samsyn, and Bruce for the hard work. I’m actually looking forward to making my 1st payment!! 😉
    Feel free to add me, folks!


  54. #82 by xxsherixx on 2011.08.09 - 4:32 pm

    I have a similar problem, but I DO remember my old email account, but NOT my secret question. When I try to have the new password reset sent to my email account this is what I get : “The information provided was not valid. Please provide a valid Avatar Name and Email address.”

    • #83 by mimi06 on 2011.08.09 - 6:27 pm

      sheri!!! hugs.. use a workiing email.. (the one you use now).. and be sure all other THERE clients are unistalled..

  55. #84 by Mark B. (Cowbellwalken) on 2011.08.09 - 4:14 pm

    I’ve gotten segmentation violations twice now; but only when I log out and attempt to log back in to ThereIM. Either way; it’s the only thing I’ve noticed being a problem; and even then it’s not that dire of a situation. Things look to be good 🙂

    • #85 by GaryBob on 2011.08.09 - 7:56 pm

      I have seen the same error – I log out, try to log back in and get the segmentation violation message which then cascades down across my screen until there are about 90+ of them, at which point my computer just automatically ends the program. It hasn’t been a “problem” so much as an annoyance though. Everything else seems to be working great!

  56. #86 by xenorising on 2011.08.09 - 4:14 pm

    HTTP connection to port 80 failed: connection timed out (for /addrdisc/addrdisc?av=_brad)———–whats this error mean?

    • #87 by Tre_Ghost on 2011.08.09 - 5:08 pm

      means follow the steps n the email right I think

      • #88 by xenorising on 2011.08.09 - 6:31 pm

        No, means I got banned.

  57. #89 by 1969Craven on 2011.08.09 - 4:08 pm

    ‘tu ‘yay I am in thereIM .. Now I just need some buddies on my list.** I had to re-request invitation then it took my password! ADD ME if your want. (1969craven)

  58. #90 by Eric D. Copeland on 2011.08.09 - 4:03 pm

    f anyone wants to know ,you can run as many versions of IM as your computer will run. they don’t conflict with one to the other,you will have to make the box as small as you can get it then re click IM shortcut to open the next ,and so on and so forth.

  59. #91 by coolnet on 2011.08.09 - 3:44 pm

    I noticed that on the There profile when you try to click on “Groups” It says

    “We’ve noticed that you’re currently using a non-supported browser. Please switch to Internet Explorer v. 5.0.1 or later to continue. You can get the latest version of IE free at After downloading and installing Internet Explorer, please launch it and go to: You do not need to switch your default browser settings.”

    Will there be a fix to support FireFox and other browsers?

    • #92 by Tre_Ghost on 2011.08.09 - 5:07 pm

      firefox works fine for me when I click everything

      • #93 by coolnet on 2011.08.10 - 1:35 pm

        Really? I was trying to use it and it wouldn’t work for me.

    • #94 by Basya on 2011.08.09 - 6:30 pm

      Hmm…just mentioned this complaint above but am using Chrome. Would like to know the answer to this also please!

  60. #95 by Lilia on 2011.08.09 - 3:42 pm

    I am stupid, i should read the whole email. Logged on fine!

    • #96 by Raymond Scheffer on 2011.08.10 - 4:18 am

      I can hear this epic: dum dum dum dum! sound from a movie when some plot strikes rofl!

  61. #97 by Namron Therian on 2011.08.09 - 3:39 pm

    Everything has gone smoothly until I attempt to login to There IM. I’ve changed the shortcut properties as in the email, but I keep getting the error message “Unable to look up server address. Please check the connection and try again. HTTP connection to port 0 for timeout reached, canceling connection”

    The link target was changed to: C:\Makena\ThereIM\ThereIM.exe -l

    • #98 by xenorising on 2011.08.09 - 4:39 pm

      I get the same error. ((HTTP connection to port 80 failed: connection timed out (for /addrdisc/addrdisc?av=_brad))) I was using ThereIM yesterday and today then this error started to show. Any Ideas why?

      • #99 by Michael Wilson on 2011.08.09 - 5:40 pm

        Hmm. Maybe someone used this on you!!!!

        Everyone else: Don’t worry about this. It’s a complete photoshop hack.

      • #100 by xenorising on 2011.08.09 - 5:48 pm

        Dude, anyone can make that Program by downloading -Microsoft Visual Studio 2010- you really think something like that would work? So what now I’m banned the 2nd day there re-opened?

      • #101 by xenorising on 2011.08.09 - 6:30 pm

        Why would i get banned for something that might not even be mine, witch i admit it is mine no hiding that one. But for something that anybody in the world could create? It a none working Program. I’m sure I am not the only one that made something like that, why only ban me? And banning someone on the 2nd day ThereIM came open (not the world) but ThereIM don’t you kinda think that’s a bit outrageous?

      • #102 by Seg_Vio on 2011.08.09 - 8:00 pm

        Shame shame, know your name!
        Even if it’s not a working model…It still shows that you intended to hack the IM/World.

        Is $10 really so much that you have to cheat the system? I guess in all fairness (ummm yea…) it could be $20…

        My favorite part is that you actually attached your name to it!!! Were working with an Einstein here!

      • #103 by drakesteele on 2011.08.09 - 8:14 pm

        I love the fake hack tool so much I had to give it a more modern look. So I made a modern, more advanced-looking fake. XD

        [url=]ThereHackToolFaked[/url] by [url=]drake_steele[/url], on Flickr

      • #104 by xenorising on 2011.08.09 - 8:57 pm

        Haha, wow. Yours looks better then mine! Anyways, no 10$ is not that much at all i wasn’t gonna “cheat” the system out of a silly $10…I was bored, I made a program, I sent a pic to someone, they sent it to someone eles, and now I’m banned. Everyone got what they wanted, I wasn’t bored for the time being of creating this stupid program, and hey I made some people laugh out of it. I really don’t think this is something to get banned over, but I do completely understand why. I’m not gonna complain about this because I did something stupid. And in life when You do something stupid something always comes back and hits you in face. I made a stupid program because I was bored, and I ended up getting banned over it. So be it, what happened happened. (And yeah I added my name, but I did create a program that prob. you couldn’t figure out how to make.)

      • #105 by Seg_Vio on 2011.08.09 - 10:10 pm

        “I was bored, I made a program, I sent a pic to someone, they sent it to someone eles, and now I’m banned.”
        “Anyways, no 10$ is not that much at all i wasn’t gonna “cheat” the system out of a silly $10…I was bored”

        So you only made it to create pictures of the program…yea…..What is this ¿photoshop? that people keep speaking of?

        “Everyone got what they wanted”

        Mmmm Hmmm, We was all waiting on YOU to slip up so we could form that mob again! We knew you would slip up sooner or later!!!

        ” but I did create a program that prob. you couldn’t figure out how to make”

        I have not one creative bone in my body….You got me! ‘bow’

      • #106 by xenorising on 2011.08.09 - 11:22 pm

        I create programs all the time just for fun, it gives me something to do in my very little free time i have, and no this isn’t “photo shop” haha, as above I stated it is a Program called “Microsoft Visual Studio 2010”.
        What “Mob”? And yeah I’m sure everybody waited on me to slip up, we all slip up get over it. At lest i admit i got what I deserve and I ant complaining nor begging to be Un-banned.
        And, I really don’t see why YOU are making such a big deal out of this, It’s a program I created for fun in my free time yes I have over 100’s of programs that I have created for various things, why? Because it’s something I enjoy doing. If this program work then everyone can give me hell, but why give me hell over something that doesn’t work nor will work in the future and again “I take full responsibility over it” so in that case, I get banned. And I really don’t care cause it’s a part of life, I have programs for Xbox360 games, PS3 games and many more. I sent a picture of a program I made to someone ‘not thinking’ of any of the punishment it could get me into. Listen, I have no anger about this nor will I, I just don’t see why You must make a big deal out of something I deserve?

      • #107 by Seg_Vio on 2011.08.10 - 3:08 am

        Maybe because I believe that you had every intention of trying to make this program work. I believe that if it was only a “spoof” or non-working program, then you would have never spread information about it to begin with.

        Why does this affect me?

        Because I love and support this company, and yes, anything that could affect the outcome of it’s demise I.E. hacking “free months” or “there bucks” is going to keep it from surviving.

        I just have a gut feeling that now that you got caught, you are doing damage control, and hoping to get your account returned by claming that “I never was going to make it work”. I know you are not asking for that, but I was not born yesterday either.

        The real clincher that makes me believe that you meant for this to work was your agreement at the top.

      • #108 by Amanda Presswood on 2011.08.10 - 7:59 am

        lol @ _brad

      • #109 by MrScrooge on 2011.08.10 - 8:11 am

        If you are really bored, try going into a bank with a toy gun and see if you get banned from there. I mean, the toy gun isn’t real –even if it looks real and you’re just bored. Sure, the 75 year old guard who usually sleeps in a chair will likely become the hero of the day when he tackles you, it’ll give him a story to tell to his grandkids over and over. And the news anchors who report what you did will snicker as they report the story. The surveillance video of you getting pwned by the old guard will become viral on YouTube and someone will make a cute video out of it with Keyboard Cat playing you off. That guy I can’t stand, Ray William Johnson, will even get in on the act and make a bunch of stupid phrases about you getting pwned by the old guard.

        All of this will happen because you were bored. Read a book next time!

      • #110 by Brandyn Rlp There on 2011.08.10 - 11:47 am

        Sucks for you.. According to the There Maps, it looks like you had a FunZone. It will be funny to watch people run to go get it 😛

    • #111 by Corey_Lee on 2011.08.10 - 8:18 am

      As i said before you should try to change your DNS adress .

      Start > Control Panel > Network and Sharing Center > Change Adapter Settings > Rightclick on local area connection then click on Properties ;

      >Select Internet Protocol Version 4 (TCP/IPv4) then click on properties , select (Obtain DNS adress automaticly) and click on OK button.

      i hope it will help.

    • #112 by xenorising on 2011.08.10 - 10:27 am

      I don’t read books, lol. I love computers and I use computers. And “Seg_Dog I’m sorry but that’s funny!! I died laughing, and @_brad I don’t know what that means but it’s the nicest comment on here so far. Haha! And I seem like the only one not making a big deal out of it and if it was my intention of getting it working I would have got it working. Thanks

      • #113 by Seg_Vio on 2011.08.10 - 1:33 pm

        “And I seem like the only one not making a big deal out of it ”

        Well seeing how from the communities view of what you created (if it would have worked…I’m a true believer of proactive resolutions and not reactive so I’m glad he got to you before you could have got the info from the There world so you could have finished your “boring project”) could have ruined it for not just me, but for everyone…It kinda is a big deal.

        I was going to add more to this, but I see you’re apathetic, and no ammount of moral direction will penatrate your cranium. I bid you good day.

      • #114 by xenorising on 2011.08.10 - 3:18 pm

        Haha, I don’t care if it’s a big deal to you because well I don’t care bout you 😛 And yeah forget about the funzone it will all ways be mine and be paid for. I do have people (:

      • #115 by Brandyn Rlp There on 2011.08.10 - 8:10 pm

        Have fun with that one buddy ‘tu You’ll lose it quickly if There IP banned you lol

      • #116 by xenorising on 2011.08.11 - 12:13 am

        trust me, it’ll be paid for if I want it too. Maybe not by me, but by someone eles……and he has the tbux haha..

      • #117 by xenorising on 2011.08.11 - 1:04 am

        You know, I’m done with this. I had my laugh.. I wasn’t gonna get “into this” but oh well, I don’t care about this stupid program and I don’t care about me getting banned really.. I don’t see why people would really care but whatever we are who we are and I’m a computer programmer who yes if I really wanted could have gotten this program to work, did I no? Why? Because I’m not a jerk and I strongly hate that word “jerk” I know I could have gotten this program to work, hell I can get tons of my programs to work but I don’t because I hate ruining other peoples fun. I might be banned but don’t worry I’m still not going to ruin your fun. I enjoy that game just fine without hacks due to the reason why I did not have the “intention” of getting that program to work. Yes most of you do not understand me at all and some of You people hate me and I clearly understand. Over all, I think this hole thing was a bad mistake yes some of you don’t look at it that way but I do. I make programs for run, I do code some but not all, I do not code all my programs because yes, I do think about other people ( might not seem like it but I do), I did not code this one because I knew it would ruin every ones fun. I did not know I was gonna get banned by sending a picture but I did, and no I am not just saying this because I got banned. I am sorry I made this program and made people mad over this. I hate what I did and I can promise you it won’t happen again and as I said I have no intention of getting this to work or codding nor adding anything to it. And yes if I wanted I could but I’m not. Tell you the truth I deleted it so I don’t have it anymore and I am not going to make it again. I am sending this huge long post because I wanna clear the air of this. And I would like say sorry to Seg_vio for my comments if any of them were harsh in anyways, I had no intention of anyone getting mad or anything out of this. I insure you this will not happen again.
        ~Thanks&Sorry for everything~

      • #118 by Brandyn Rlp There on 2011.08.11 - 10:37 am

        ‘tu Xenorising.

      • #119 by xenorising on 2011.08.11 - 12:18 pm

        Thanks but, no ‘tu for me. Even though people (me) try to make things right, doesn’t mean it always makes them right. And if you know any of my friends when I say sorry to people or to anyone in that matter, I mean it and I keep my word. If there is anyway to give proof that I am sorry or that it won’t happen again I would. And MW I do think You did what was right and You did what you had to do, and I respect you for that.

  62. #120 by Kayleigh on 2011.08.09 - 3:24 pm

    Bah, no joy for me! I swear I have the correct password since I use Roboform, but it’s telling me it’s not right in Firefox. In IE, it doesn’t say anything, just doesn’t move to the next screen. Help?

    • #121 by Kayleigh on 2011.08.09 - 4:35 pm

      Never mind! I decided to try and do the “Help Me Remember Stuff” link in IE and I finally got my secret answer right…lol.

  63. #122 by Amxscott on 2011.08.09 - 3:15 pm

    I have not seen this question asked yet, but if it was I apologize. In reclaiming my alts can I do all of them under the same e-mail or should I use different e-mail for each. I can do either way but of course the same is easiest.

    BTW Again Thanks to you and your staff for all your hard work and patience.

  64. #123 by debpitts on 2011.08.09 - 3:08 pm

    Still having a problem in thereim. I can use thereim ok, but when I click on profile or clubs, I am redirected to the there login screen. Same thing happens if I try to login to there central from the homepage. Any solutions?

    • #124 by Tre_Ghost on 2011.08.09 - 3:18 pm

      some ppl are having issues with firefox and crome and say switching your default to internet explorer works, try that ma.

      • #125 by debpitts on 2011.08.10 - 6:40 am

        Running IE so that does not seem to be the problem, but thanks for the tip.

  65. #126 by CpnBob on 2011.08.09 - 3:02 pm

    “There client program has stopped working” is the Windows message I get when trying to access ThereIM.
    The info in Properties is all correct, I have the new icon. Please advise? Thanks!

  66. #127 by xeroxcopy on 2011.08.09 - 3:02 pm

    Everything went smoothly with sign up other than my possessions not showing up as of yet. Thanks for your hard work MW I know its a pain in the ass but I sincerely appreciate you and your staffs efforts to open There once more. See you in world, when it finally happens.

  67. #128 by Lilia on 2011.08.09 - 2:57 pm

    Uhm, michael, either something is wrong with my dns, or i have some old settings from previous thereIM. But it seems to be connecting to the old servers, or i guess they could just be down.

    • #129 by mimi06 on 2011.08.09 - 6:20 pm

      I was told to remove any OLD thereIm downloads before installing this newer version.. js 🙂 and I am in fine

  68. #130 by Rick on 2011.08.09 - 2:46 pm

    Mr wilson any chance to know when will i have my inventory restored? (im RlCKY with an L) just wondering , hows it done? do you go one by one ?

    • #131 by mimi06 on 2011.08.09 - 6:19 pm

      Rick, this round may be a tad longer to have your inventory, as a GP, we had them within 2 days, tbuxs too. but there also was so few of us… so allow for the fact that a few thousand have soon enough you’ll have your gear 🙂

  69. #132 by studlythere on 2011.08.09 - 2:44 pm

    “Q. When will my inventory, buddies, etc be restored.
    A. Over the next few days. We’re going at it slowly to make sure there are no problems. Don’t worry, nothing will happen to it, and we used lots of mothballs to protect your clothes.”


  70. #133 by Tasha on 2011.08.09 - 2:36 pm

    I’m getting ‘Unable to Look Up Server Address’ when attempting to log in. Can someone tell me what this means? Thanks!

    • #134 by Jo_Bleaux on 2011.08.09 - 3:51 pm

      I can’t tell you what it means, but I got the same message. Under details, it says “HTTP connection to port 0 for timeout reached, canceling connection”

  71. #135 by joseph on 2011.08.09 - 2:02 pm

    add me everybody i just want to talk to someone anyone dragon02891

  72. #136 by Tre_Ghost on 2011.08.09 - 2:01 pm

    Well I’ve only had a few one on one chats so far, but as far as I can tell the only glitch I’ve seen may be firefox related, my firefox froze while opening my profile and thru my start menu botton to the top of my screen for a few minutes lol, other than that firefox worked fine to get signed back up. I’m anti IE personally. PPL add me and bring me into a group chat please, I wanna take screen shots of me in one for “spamming” purposes. Got a lot of people to get enticed. ty in advance, my avatar name is Tre_Ghost

    • #137 by soybean on 2011.08.09 - 2:33 pm

      yeah.after going 18 months without having to use IE it sucked having to change browser default back to IE.i ran into a few pages that i couldnt see without changing.

  73. #138 by urbanb on 2011.08.09 - 1:34 pm

    Wooooo Hoooo, IM in! Now let’s see what we have here, anyone care to add me feel free. Thanks MW!

  74. #139 by Grimm on 2011.08.09 - 1:29 pm

    Just got back in myself – accepting anyone who wants to chat. About hot rods and bikes. Or chicks. Heh.

  75. #140 by Escape on 2011.08.09 - 1:25 pm

    I know this was previously posted, but it may be help for some.

  76. #141 by Eatings, Sputters, Pneumonia, ect. on 2011.08.09 - 1:22 pm

    Add Eatings if you want a friend! (:

  77. #142 by Rebecca McArthur on 2011.08.09 - 12:59 pm

    Feel free to add me Marcy_D

  78. #143 by Amoux on 2011.08.09 - 12:57 pm

    Got it up and running now! It’s lonely though, nobody I knew is around it seems… so feel free to add me if you want to. 🙂 -> Saboo

  79. #144 by soybean on 2011.08.09 - 12:46 pm

    ok i have been watching these anouncements and comments about reopening.trying to make the hard choice of did i want to come back to the today i said what the heck atleast sign up.its free for now right?so nothing to lose.i invited myself.created my new avatar.downloaded the im client and installed it.followed all the instuctions and it was easy pesy to get in.looked around a bit. join a club.played with my change me with what little it game me.logged out then logged back in and a box popped up.

    “segmetation vialation”

    i said OMG i am home……….

    • #145 by RichinFlorida on 2011.08.10 - 6:31 am

      lmao. just like old times 🙂

  80. #146 by Dusky Rose on 2011.08.09 - 12:46 pm

    Got right in ‘chickendance

  81. #147 by Michaela on 2011.08.09 - 12:41 pm

    Thanks for answering my question 🙂
    How long will we have to pay the monthly fee? Will it have to be straight away on the first of every month or will you give us a few days limit or like a week? Cause like I mentioned it takes up to a week for my money to appear in my PP account?

  82. #148 by JasonMK on 2011.08.09 - 12:36 pm

    With all the questions about getting items, clubs and property back I am suprised that no one (or at least no one that i have seen) has asked about skills. As fun as it was to start leveling up as a fahsionista once again today, I do look forward to seeing my profile page with all those tiny blue boxes filled in again:)

    And do we really get to keep the 200T$ for signing up and downloading ThereIM? That would be icing on the cake, lol.

  83. #149 by William Grass on 2011.08.09 - 12:13 pm

    Dawgie is in the house. Yahoo! No buddies yet. i can wait. The payment will be by paypal? Never used paypal. just asking why not bank or credit card. Just asking.

    • #150 by Michael Wilson on 2011.08.09 - 12:27 pm

      Because we don’t want the hassle of keeping Credit Cards on file again.

      • #151 by Eatings, Sputters, Pneumonia, ect. on 2011.08.09 - 1:22 pm

        Also, With recent technology that was discovered. People can easily steal people’s Credit card info even if it’s encrypted.

      • #152 by William Grass on 2011.08.09 - 1:32 pm

        okay. glad you didn’t send me to the back of the line for that question. lol. Iam in yahoo. Dawgie thanks MW.

    • #153 by Jordy26 on 2011.08.09 - 1:17 pm

      Paypal is able to accept Credit Card even without an account so it’s all good either way. Fast, Secure and Easy.

    • #154 by Vaughn_2 on 2011.08.09 - 2:44 pm

      You can use a credit card through paypal or your best bet is to sign up for a paypal account..Been using Paypal for many years being a seller on Ebay,no problems.

  84. #155 by Goddess_Lexcee on 2011.08.09 - 12:13 pm

    Michael you’re a comic relief !! haha your sarcasm just cracks me up but im enjoying ThereIM so far! Can’t wait for the final product. ADDICTED TO THERE N I DONT CARE!

  85. #157 by DrChisel on 2011.08.09 - 11:47 am

    OK. Thank you for posting this, patience is key in a time like this.

  86. #158 by fourlizards on 2011.08.09 - 11:12 am

    Uhoh, I may have the same problem that lookout has. I tried the “forgot username” link and entered my address. The response I got was “Sorry, no record could be found for that email address.”. I did verify that I’m using the same email address by looking at some of the old auction emails I received from There. I am also a There beta member.

  87. #159 by Mr_Perry on 2011.08.09 - 11:09 am

    Is anyone ever going to get back to me about why I only get a plain white screen, no Avie, and if I try to do anything I get a segmentation error????
    I have emailed several times for the feedback address…..
    just an aknowlegement that they were recieved would be nice.

    • #160 by Greenie on 2011.08.09 - 12:30 pm

      Hi Mr_Perry, I’m sorry that you are having trouble. A few tips that may help, clear your browser cache, close un-necessary programs when attempting to run THERE IM, defrag your pc.

      Even if they do not resolve the THERE IM issue completely, your pc will be happier if you do these regularly.

    • #161 by Seg_Vio on 2011.08.09 - 1:21 pm

      Also, make sure your video drivers are up to date. Oh…and install the latest version of directx (just google directx).

    • #162 by xSnoopy on 2011.08.09 - 2:58 pm

      Mr. Perry,
      ThereIM is working just fine.
      Sorry to say this but, the problem must be on your end.
      What Operating System are you running?
      ThereIM works ok with XP, Vista and 7.

  88. #163 by Brandyn Rlp There on 2011.08.09 - 11:07 am

    I was wondering MW, why is the ThereBanker closed? I and many other would like to start purchasing ThereBucks again. It may be because of legal problems, but I was just wondering 🙂 ‘tu You guys are doing a stad up job BTW 🙂

  89. #164 by knighthawk101 on 2011.08.09 - 10:59 am

    Sorry for this dumb question, How do I know I am using the wrong password when creating a new avatar using my legacy avatar name knighthawk101? I have tried to use several passwords but it seems to keep asking me to create a password. is that what happens when one uses the wrong password or is it a weird glitch on my end?

    • #165 by Greenie on 2011.08.10 - 8:25 am

      I got the same thing. It was the wrong password.

      Try the help link found in your registration email > xxxxxxx’s invitation to test the resurrection of
      The link reads, “Help Me Remember Stuff”
      This link will take you to “Legacy Lookup” page where you can reset and retrieve your information

  90. #166 by ForTehLulz on 2011.08.09 - 10:46 am

    When do you think restorations will begin? (If they haven’t already) and will they go from AvMan to AvMan?

  91. #167 by Blue on 2011.08.09 - 10:45 am

    I have a question will it work with Windows 7 it only shows Vista and 2000

    • #168 by Greenie on 2011.08.09 - 12:27 pm

      I’m running THERE IM on Windows 7 and no glitches thus far. Good luck!!

    • #169 by Seg_Vio on 2011.08.09 - 1:18 pm

      Yep, Win 7 user right here…Works fine for me! 🙂

    • #170 by Blue on 2011.08.09 - 4:14 pm

      Thank you so much

  92. #171 by JonmiChel on 2011.08.09 - 10:40 am

    Awww I got too late ! 😦 MW I can only see the spanish website of There and there isn’t any Invitation yet on the page, is it because as you say in your FAQ is deactivated or it doesn’t show up on SPANISH WEBSITE?

    Thanks you!

  93. #172 by fourlizards on 2011.08.09 - 10:37 am

    I was able to invite myself, but it won’t accept my password. I know I’m using the correct password. Guess I’ll give it some time and try again later.

    • #173 by Greenie on 2011.08.10 - 8:10 am

      Try the help link found in your registration email > xxxxxxx’s invitation to test the resurrection of
      The link reads, “Help Me Remember Stuff”
      This link will take you to “Legacy Lookup” page where you can reset and retrieve your information.

      It worked for me. The only ‘hitch’ was my faulty memory. *cheezin*

      • #174 by fourlizards on 2011.08.10 - 2:49 pm

        Thanks, Greenie. I did try that, but that page only has one link, “create my new avatar”, that simply takes you to After I enter my avatar name and correct password, it tells me that it’s incorrect. I sure hope I don’t loose all my old stuff. Do you see more than one link on the “Legacy Lookup” page?

      • #175 by fourlizards on 2011.08.10 - 3:04 pm

        I tried viewing the “Legacy Lookup” page in a different browser and there was more to see. Firefox did not show the two lower boxes. I requested a password reset and received it. However, it still says my password is incorrect. 😦

  94. #176 by Stephen Mol on 2011.08.09 - 10:35 am

    I was luckily able to resign up for there. I was in an IM conversation with seven people last night and I noticed that it ran a little choppy. Otherwise no problems for me.

  95. #177 by Puddlefish on 2011.08.09 - 10:31 am

    OK, this is some pretty exciting stuff here! ‘tu ‘tu ‘tu

  96. #178 by H1r3dAssas1n on 2011.08.09 - 10:18 am

    I could not remember my password to long into ThereIM as it has been soo long!
    I tried to use the “Forgot Name or Password?” Link, and every time i put it
    the information they asked for, it says it is invalid! I’ve triple checked everything
    I put in there so I KNOW I have to be putting the right stuff in there!


  97. #179 by martin71 on 2011.08.09 - 10:17 am

    its ok iv just read the blog waiting abit longer wont harm anyone

  98. #180 by Hexxxis on 2011.08.09 - 10:05 am

    this is so freakin awessome!

    • #181 by Lee on 2011.08.09 - 12:53 pm

      Hexxxis! Ugh it’s been years.

    • #182 by Eatings, Sputters, Pneumonia, ect. on 2011.08.09 - 5:20 pm

      Hexxxis Buddy! It’s been forever! How’s the wife?

  99. #183 by Dina Warren on 2011.08.09 - 10:02 am

    Okay I’m in. How do I add people?

    • #184 by Greenie on 2011.08.09 - 12:26 pm

      I’m Greenie . Feel free to call on me.

      Give us your THERE avatar name and we can add you! 😉
      Correct spelling is important.

    • #185 by Dina Warren on 2011.08.09 - 9:01 pm

      peppermint_patti is my user name. Everyone feel free to add me!

  100. #186 by Suj on 2011.08.09 - 9:52 am

    what does this mean: “That avatar name is a legacy avatar, but it is in password-timeout, please try again later.” ??

    • #187 by Greenie on 2011.08.09 - 12:24 pm

      It means that you join the rest of us who either forgot or entered our passwords incorrectly one too many times! *hand up*
      Give it at least ten minutes and try again. I waited about 20 minutes and was able to incorrectly try a few more times before I got another “timeout”…
      Eventually I remembered the correct combination and now I am IMming!
      Good Luck

      By the way, the password retrieval worked for me. Don’t be afraid of it. *insert Twilight Zone” music*

      • #188 by Suj on 2011.08.09 - 5:31 pm

        Aw thanks, Greenie! 😀

        Hope to see ya soon in the world!! ‘rtr

  101. #189 by Abby on 2011.08.09 - 9:47 am

    Well, MW, can you answer this? Since when I click on the “Help me Remember” link and my account does not have a secret question, I tried going to and beside the There Central log-in there is a link to Forgot Avatar name or Password, so I entered my avatar name and Password, but, it says, “The information provided was not valid. Please provide a valid Avatar Name and Email address” . I am positive that it is the right email and the correct name. No typos since I tried it about 4-5 times.

    • #190 by Tre_Ghost on 2011.08.09 - 1:49 pm

      click the help me remember link, and click the part that says you don’t remember your avatar, this part helped me with my email cause I’ve used tons of diff emails. Type in email after email of every email you can recall ever using in your life lol, when you get the right one, your avatar name pops up

  102. #191 by S_S_B_P_D on 2011.08.09 - 9:46 am

    I need some help. Unfortunately I do not remember my avatar password (since I automatically logged in for years) and I don’t have access to my old email address either. How do I switch my emails to my new email address since I have hundreds of dollars put into that old account and don’t want to lose it all? Thanks for any help you can give me.


  103. #192 by clarence on 2011.08.09 - 9:41 am

    i got my inventain but…..when i try to creat a new avie with my legacy avie name and pass it keeps me on the password email and birthday page wont let me go on or tell me what im doin wrong i know everything is correct i still have my stuff wrote down..

  104. #193 by DJHussey on 2011.08.09 - 9:34 am

    Thanks MW 😀

  105. #194 by James White on 2011.08.09 - 9:34 am

    Finally, i got in, but im gonna have to wait a few days tille verything loads.. So far only my first registration date has shown up, else it shows me as a noob body 😛

  106. #195 by Ethan on 2011.08.09 - 9:19 am

    Thank you for answering all of our questions. There IM runs smoothly so far.

  107. #196 by Amy on 2011.08.09 - 9:17 am

    Okay I remember my password now! so random it just popped in my brain after all this time (:

  108. #197 by softNdark on 2011.08.09 - 9:13 am

    Thank You….. Thank You……

    I’ve worked my way through the bugs on my end, and my reward is….. my avatar… not completley herself, but “There” breathing and posing just like before!!!

    ~Well Worth The Wait~

    Everyone comes into the World for a different reason. The times I made for myself in “There 3D World” are well worth a monthly member fee. I was a newbie when “There” closed, but my excitement is just as real, as the others! Please tell all that worked with you, Thanks. I doubt there will be more comments unless an emergency. laughingggg

    and my

  109. #198 by Amy on 2011.08.09 - 9:05 am

    Trust me to forget my password!! I have the same password for like everything I’m so confused right now ahahaha 🙂

  110. #199 by IceAnge1 on 2011.08.09 - 9:05 am

    FINALLY! =] I’ve gotten back on. Feel free to add me anyone… if you’d like. -IceAnge1

  111. #200 by ezeeposse on 2011.08.09 - 8:50 am

    Opps sorry Amanda i posted the reply on the wrong comment.. lol.. was meant to be on Jo’s above you.. ugh… stooopid me.. hehehe

    Thank you MW for all your hard work on getting as far as we are now.. I do have a couple of possible small bugs to report (if they are bugs, im unsure) I notice that sometimes my screen go’s black when engaging the 3D part of the ThereIM client i.e when opening change me or a chat for the 1st time after logging in the screen hangs black for about 10 seconds and it refreshes my desktop as it begins to clear up… also I noticed that when using the giggles app in a chat with more than 2 people that sometimes the client freezes out briefly for mostly everyone in the group and also sometimes i notice that when the chat log up top gets clutered with alot of chat it tends to slow down the client a bit.. leaving chat and rejoining the same chat clears this up but is inconvenient.. this maybe down to my own computer but im not sure because a few have already told me they have had similar issues.So i thought i would mention them to you.Is there a place i can officially report these possible bugs to or is here in the blog fine?
    Regards Ezee Posse (Robert)

    • #201 by Michael Wilson on 2011.08.09 - 11:36 am

      As before, we don’t provide support for 3rd party ad-ons. So, if they’re running and you have problems, we’ll ask you to remove them.

      • #202 by ezeeposse on 2011.08.09 - 12:02 pm

        Ok Micheal.. i had the feeling that would be the case. I was debating it with my friend in the thereIM client.. and i did say that we be told to remove or stop using the app. Thank you for proving my point 🙂

    • #203 by xSnoopy on 2011.08.09 - 12:40 pm

      A bunch of us noticed that happening when using Giggles. We came to the conclusion that it was lag. There were 7 people in the group and the more of us that used it, the worse the lag.
      You remember lag, don’t ya? LOL When you turned around and your opponent had already turned and waiting to slide you LOL

      • #204 by Basya on 2011.08.09 - 6:15 pm

        Hmm…speaking of Giggles! I’ve tried 2 versions: One saves files as humongous *.bmp’s and lets you do emotes. The other saves the files as small *jpg’s (preferred) but won’t let you use the Fkeys. Used to work in earlier versions of There if I remember correctly

        I could use my old standby Paint Shop Pro, but was wondering what others are using for screen captures. Would like to hear any suggestions or recommendations, please!!

        Oh yes, I’m using Chrome and everything works perfectly in the IM until i go through (have seen similar complaints) There Central and click on the Groups tab (and similar other ones). I’m told that I should use IE. Is that because isn’t enabled yet? I do hope I won’t have to switch back to IE to enjoy There later!!!

        Great job, MW, crew, and GP’s!!! Way to go!!


  112. #205 by JasonMK on 2011.08.09 - 8:46 am

    The link for ThereIM that you get after reclaiming did not work, but the link in the email did. I got a 404 error when following the link after I created my legacy avatar.

    “Sorry, the content you have requested could not be found or has been intentionally disabled by the content owner. Please contact the content owner if you have any further questions about this content.

    404 File Not Found”

  113. #206 by JasonMK on 2011.08.09 - 8:38 am

    Looks like it might be working and accepting again (1:37pm est)?

  114. #207 by xSnoopy on 2011.08.09 - 8:27 am

    Q: Despite the example set by our Congress, we do have more fiscal sense than that.
    A: Are you trying to turn this blog into a political debate?
    Q: Yes, you just have to shout really loud since it’s a small program.
    A: It doesn’t seem to be working, I have a funny feeling that Salty can’t hear me in Atlanta.
    Q. I couldn’t get in last night.
    A. I was told she had a headache!
    Q.The TOS says I can ask my parents for permission to play if I’m under 18.
    A: Funny, I got the same answer the night before, could you explain?
    Yours Truly,
    GP, xSnoopy

    • #208 by Michael Wilson on 2011.08.09 - 11:40 am

      Q: Despite the example set by our Congress, we do have more fiscal sense than that.
      A: Are you trying to turn this blog into a political debate?

      There is no debate. Our “Government” (including the “Tea Party”) is acting like a bunch of bickering children. Doesn’t matter whose side you are on, they’re acting like some demonic reversal of “Home Alone”, where the children inhabit the adult’s bodies, and go to Washington.

      • #209 by ezeeposse on 2011.08.09 - 12:00 pm

        Hahahah…^^ *LIKES* ^^

      • #210 by xSnoopy on 2011.08.09 - 12:32 pm

        That was said tongue in cheek 🙂 In fact, the whole reply was meant as humor!
        With that said, your outburst is so damn typical of everyone I talk to. I have found no one since this debt limit crap started that supports EITHER side of the isle, in Congress.
        There is NO debate! to the vast majority of voters. Unfortunately, the whimpering, childish, temper tantrum riddled morons in Washington are to busy with their HANDS OUT that they have forgotten who the hell put them in office.
        I say to you, AMEN!!
        Great analogy, “Home Alone”. LOL

      • #211 by IMAKOS on 2011.08.09 - 2:22 pm

        Micheal Wilson, That was very well stated sir.!!!!!

        Vote – em all OUT!!!!

      • #212 by xSnoopy on 2011.08.09 - 2:53 pm

        Indeed IMAKOS,


        ALL OF THEM!!!!

      • #213 by jimony on 2011.08.10 - 1:04 am

        Maybe if we voted bums in, they would actually do a better job.

  115. #214 by trouble on 2011.08.09 - 8:26 am

    i’m in! add, if you want…:)

    • #215 by jimony on 2011.08.10 - 1:01 am

      I tried to add “if you want” but it said you don’t exist. (And you thought you were trouble.:) )

  116. #216 by denise zeagler on 2011.08.09 - 8:25 am

    i have a question about the ‘target’ info we are to change…is that l to be included when putting in the new ‘target’ info?

  117. #219 by Deanna on 2011.08.09 - 8:23 am

    okay so i’m kind of freaking out.. i remember my screen name and password just not my e-mail address. are you saying above that when the world is up and running and everything you HAVE to know the e-mail address you registered with even though you know the screen name and password?

    • #220 by ASK on 2011.08.10 - 8:31 am

      not at all deanna. Use your current, active email address, with your old avie name and pw 🙂

  118. #221 by Zayden Mathew on 2011.08.09 - 8:16 am

    will our saved places will be restored as well?

  119. #222 by Eatings, Sputters, Pneumonia, ect. on 2011.08.09 - 8:10 am

    I have a question.
    In (the actual site) There’s no Auctions. But when we get our inventory back, will the stuff we had in auctions, be in our inventory, or still auctioned?
    I don’t remember if you quit all auctions before closing or not.

  120. #223 by Kelayna Hilton on 2011.08.09 - 8:10 am

    I am in thereim./… Thank you thank you thank you!! Love to Mr Samsyn, to Mr Bruce, to Mr Wilson.. Thank You my peeps Ant, Francis, Odile and Mimi06 who kept me from breaking it!! Oh my Doggies are safe thank You for taking care of them.. woohoo one step closer. The first flamming Banana is on me Francis!

  121. #224 by Brandyn Rlp There on 2011.08.09 - 8:01 am

    Thank you for making this QA it will help Facebook out a LOT lol. ‘tu You guys are doing a great job! 😀

  122. #225 by DodgeBoy101 on 2011.08.09 - 7:53 am

    lol, nice….well, i also did see the message “sorry but something went horribly wrong, sorry to tease you (ect.)” So im guessing ill just have to wait for all the bugs/problems to get fixed like everyone else, in the meen time i suppose ill keep working on my tuner rims for my car, please let us know when its fixed, thanks 🙂

    p.s. Hope everyone has a good day 🙂

  123. #226 by IMAKOS on 2011.08.09 - 7:46 am

    Q. I notice I can play for Free. Does that mean you changed your mind?
    A. No. Despite the example set by our Congress, we do have more fiscal sense than that. We will be charging in the near future, and any accounts not paying the subscription fee will not be able to log in.

    <== rolls on her back legs kicking and giggling….. that was funny

  124. #227 by Michaela on 2011.08.09 - 7:45 am

    Thanks Michael and team for all this. ThereIM works for me and my boyfriend we’re just waiting now for our stuff.
    Also, if you could please tell me how we go about paying monthly. I’m from the UK and obviously there’s PayPal but it takes about a week for my money to get in each time which I don’t mind doing it’s just hassle, so is there another way of paying it like perhaps by Direct Debit, straight from my bank, or mail? Thank you again 🙂

    • #228 by Michael Wilson on 2011.08.09 - 11:34 am

      You don’t have to pay yet, but once you do, it will have to be PayPal.

      • #229 by _Taz on 2011.08.09 - 6:56 pm

        What? Oh no, Im from Egypt and there’s no PayPal! Can’t I pay through my debit card or credit card like I used to? Or any other way? Thanks

    • #230 by Cassitiny on 2011.08.09 - 4:07 pm

      michaela. If you or your boyfriend have a visa debit card you can link it directly to your account through paypal. This will allow the money to come from paypal straight from your account with no time conversion needed. 🙂 And yes I’m in the UK too.

      • #231 by mimi06 on 2011.08.09 - 6:07 pm

        is that bubbles :O omg.. yes I added you!! hugz

      • #232 by Michaela on 2011.08.09 - 10:18 pm

        Ah, I see thank you Cassitiny! :’) I’ll be sure to do that.

      • #233 by Michaela on 2011.08.09 - 10:22 pm

        Sorry to be a pain, but how do I go about linking it like that? I already have my bank account set up and everything is there anything I’m missing?

  125. #234 by Corey__Lee on 2011.08.09 - 7:33 am

    It looks like i have registered 2 or more avatars on my e-mail adress. Whenever i try to claim my second avie Corey__Lee (2underscores), Only “1” avatar has been shown up. So i couldn’t see my other avatars
    Is there anyway to claim it sir ?

  126. #235 by lookout on 2011.08.09 - 7:23 am

    Michael, I know you guys are swamped but I’m even more concerned after reading your list of problems that mine was not included. When I try to reclaim my avatar I get the message “Sorry, no legacy avatar was found with the name…” Does this mean I have no chance of reclaiming my avatar? As mentioned previously, I was a beta and would log on right up until the last week. I’m definitely using the correct username. I can send you screenshots if you need proof.

    I really do realize you are busy but if you could just say that this is a problem that we’re adding to our list, it would certain help ease my anxiety.

    • #236 by Michael Wilson on 2011.08.09 - 10:41 am

      We did look at it.

      There is no Avatar name “lookout” in the system, or the old system.

      There is lookout100 and lookout35.

      There is no one with the email address you used in the system, either.

      • #237 by lookout on 2011.08.09 - 5:45 pm

        Unbelievable! I am so depressed. Michael, is there anything I can do??? I can’t believe my beta status, my buddy list, all my items… all just gone???

        My old e-mail was however that hasn’t worked for a while. Could you please do a search on that?

        You can find an old screenshot from . It says pretty clearly above my avatar “lookout”

        Please, please help me get my old avatar back. Isn’t there some way we can do this? I wasn’t prolific but I did design probably two dozen items. I designed a Men’s black turtleneck that brought in over $200,000T. I can’t believe I wouldn’t be listed in some designer database somewhere.
        I sincerely appreciate anything you guys can do to resolve this.
        Thank you!

      • #238 by Michael Wilson on 2011.08.09 - 5:49 pm

        Ok. We’ll keep looking.

      • #239 by Michael Wilson on 2011.08.09 - 7:20 pm

        We think we know what happened. We’re looking into it, and going to fix you up.

      • #240 by lookout on 2011.08.09 - 8:06 pm

        Thank you! Thank you! Thank you!

        You guys are great!!!

      • #241 by fourlizards on 2011.08.10 - 5:34 am

        Mr. Wilson,

        I may have the same problem that lookout has. I tried the “forgot username” link and entered my address. The response I got was “Sorry, no record could be found for that email address.”. I did verify that I’m using the same email address by looking at some of the old auction emails I received from There. I am also a There beta member. I saw your post that says you may have found what happened. I just wanted to let you know that I’ve got the same issue.

        Thank you.

  127. #242 by Dean Caballero ( Bumpin42 ) on 2011.08.09 - 7:16 am

    I can`t wait for support to e-mail me back so i can get IM downloaded, i know dan`s working on my problem, Thx for helping me try to get IM Maybe 2day well get it. : ) And thx Salty for trying to help me lastnight.

  128. #243 by GaryBob on 2011.08.09 - 7:06 am

    I found an *old* FAQ explaining ThereIM that some might find useful here:

    The most illuminating part, for me, is the last one about Firefox and ThereIM/ThereCentral not getting along too well. If anyone else (like me) is using Firefox and encountering problems – now you know why! Try using Internet Explorer (yes, I know it sucks, ‘yadda ‘yadda), that’s been working perfectly when I’ve tried it.

  129. #244 by tiomartin on 2011.08.09 - 6:19 am

    I was really waiting for these to show up. Many thanks MW! Having a great experience at TIM

  130. #245 by RRTT on 2011.08.09 - 6:10 am

    Was at work all day and didn’t get an invite in time….. soooo sad.

    • #246 by RRTT on 2011.08.09 - 8:51 am

      Invites are back up! Installing ThereIM ””YAY

  131. #247 by Debs4u on 2011.08.09 - 6:09 am

    Sheesh! stil tired bad spelling. Going to bed for awhile

  132. #248 by Debs4u on 2011.08.09 - 6:07 am

    I finally got in late last night…HOORAY :). Hmm now I need some buddies…so nice to see my avie and can’t wait for my stuff. JUMPBS up and DOWN. Thank you there team for all your hard work and thank toy also for your continued hard Work

  133. #249 by kazenoai on 2011.08.09 - 6:04 am

    if only those pretty yellow flowers could change the mood

  134. #250 by William Grass on 2011.08.09 - 5:55 am

    Good for those who got in last night,but not me. boo hoo boo hoo. Lol. For those who can’t read emails and follow directions; 18+ years with a supposed education. My God, just go watch videos on Youtube. Sheesh!

  135. #251 by JasonMK on 2011.08.09 - 5:53 am

    Thanks for the post! Looking forward to joining the party:)

  136. #252 by martin71 on 2011.08.09 - 5:43 am

    hi im still having probs with my password could you reset it for me please i have been trying all night to remember what the password was and the S Q to reset it ..

    many thanks


  137. #253 by Amanda Presswood on 2011.08.09 - 5:30 am

    Login Error.
    Failed to verify your avatar credentials (ticket). Please try again.

    This is what i see when i try and view my profile this morning. Just wanted to share, in case it’s a bug of sort. @Jordy26… i seeeeee you! You’re on my buddy’s list on there IM…but HOW did you get there? I dont know how to add people and managed to find a bunch last night that made it back in yesterday. Mullachops… dont be lazy today. Get your av back so we can ‘toehop and ‘rofl

    • #254 by ezeeposse on 2011.08.09 - 8:41 am

      Jo_Bleaux … this was explained up top about this error. Wish you good luck getting in soon tho.

  138. #255 by Jo_Bleaux on 2011.08.09 - 5:29 am

    I just keep getting this message:

    Sorry, Jo_Bleaux, something went horribly wrong!
    Sorry to tease you, but apparently we’re not sending any more invitations at this time. Please try again later.

    • #256 by jimony on 2011.08.09 - 9:12 am

      That message means your avatar Bleaux up on re-entry. It is what happens when you post a message with out even reading first.

    • #257 by Pilot_51 on 2011.08.09 - 10:04 am

      I just tried once yesterday and got that message, then a couple hours later I got the invite email.

      Just be patient. For one, the invites are closed now as mentioned in the first Q/A. If my experience says anything, chances are you’re already in the queue and don’t need to keep trying despite what it says.

    • #258 by H1r3dAssas1n on 2011.08.09 - 10:19 am

      Just try it again like an hour later, should work out fine.
      It’s because of all the emails they have been receiving.

  139. #259 by Abby on 2011.08.09 - 5:07 am

    All I’m asking, Michael Wilson, is that you would allow me to make ANOTHER account. I don’t even want to access my old one. I just want to start fresh! Please give me the choice to make a new account instead of having a “Legacy avatar”. I’m really happy about IM and the fact that is reopening, but I won’t be satisfied until I can make a new account. Please consider this….:| I guess I’ll just have to wait until reopens, but I’d really like to make a new account and use There IM before that happens..

    • #260 by VM on 2011.08.09 - 5:27 pm

      I feel the same, I’d like to start fresh:) Hopefully the registration process will be available soon!!

  140. #261 by zandarkei on 2011.08.09 - 4:53 am

    Thanks to Dan both me and my wife had our issues resolved along with one of our friends. TY Ty TY

  141. #262 by moondustmadness on 2011.08.09 - 4:47 am

    I was hoping you would post this information. It seems that everyone is so excited that they are not even reading the email. LOL! I would hate to be in your shoes. Thanks for the hard work to you and your staff. Awesome job!!!! =0)

    • #263 by Cellophane Thereian on 2011.08.09 - 6:20 pm

      I don’t know how he does it either moondust; I’d have gone out of my skull two weeks ago if I were in his shoes. But he can handle it which is why he is he and we are we… 😀

      • #264 by moondustmadness on 2011.08.10 - 1:16 am

        He is a patient man indeed. I admire that in him. =0)

  142. #265 by knighthawk101 on 2011.08.09 - 4:44 am

    Have I been stuck at the “end of the line” for some reason? I’ve tried several times on the “invite me” link and and no luck at all.

    • #266 by Jordy26 on 2011.08.09 - 5:05 am

      It might just be the fact there are thousands of people trying the same thing (register) but for now there is still limited space.

      If you do get in, the first email you are sent takes a couple minutes to appear so remember this.

      • #267 by knighthawk101 on 2011.08.09 - 11:01 am

        Thanx for the reply. I did get the invite but alas now I’m having “other” problems. I was certain I remembered my password, however, that may not necessarily be the case. *ugh* My wife, ravenmagic, got in smooth as silk though. Glad for that.

    • #268 by Chagall on 2011.08.09 - 10:57 am

      Are you using Chrome or Firefox, by chance?
      I wasn’t getting my invite email, either. I read around and it was suggested in a facebook group to use Internet Explorer.
      So I tried it that way and got my email.

      Once they open invites up again, I’d suggest trying IE.

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