Q. Are invitations open at this time ( 2011.08.09 @ 07:20 AM MDT ) ?
A. No. We’re working through the issues uncovered by the first thousand or so invitees. Please be patient, we’re not going anywhere, and your dog is safe.
Q. When I try and invite myself, I see this message:
Sorry, XXXX, something went horribly wrong!
Sorry to tease you, but apparently we’re not sending any more invitations at this time. Please try again later.
Q. I am seeing something this when I log in:
HTTP connection to 184.108.40.206 port 52311 failed: connection timed out (for /login/avatarlogin?avdoid=0&avname=*****&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00) for authDoid 1, host 220.127.116.11.52311, service “login”, command “avatarlogin”, query “avdoid=0&avname=****&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00″
A. Please read the invitation email again. You probably didn’t do Step 3, or didn’t do exactly correctly
Q. When trying to download ThereIM, I get a message like this:
Sorry, the file you have requested has exceeded its bandwidth allotment. Please feel free to contact Customer Care if you have further questions about this content.” whenever I try to get the client via this addy : http://thereinc.edgeboss.net/download/thereinc/prod/download/get.there.20091216.signed.exe
A. Please read the invitation email again. You are using the wrong download link.
Q. I’ve forgotten my password and I don’t have a secret question.
A. We will be introducing a method which will send a password reset email to your old email address. Not quite yet, in the next few days (no, not Tuesday, not Wednesday).
Q. I’ve forgotten my password, I don’t have a secret question, and my old email address doesn’t work.
A. We can’t help you at this time. We will probably be introducing a way for you to pay us a little money and we’ll use laborious manual means to verify your identity. But that’s not set up yet. Sorry.
Q. It’s completely unreasonable that you can’t remember my password for me. I demand a refund now, otherwise I’m filing a class action suit with the FBI, and my Daddy will have you closed down next week!
A. Uh. Ok.
Q. Is there a Mac/OSX version of ThereIM?
A. No, not at this time.
Q. Does ThereIM support Voice?
A. Yes, you just have to shout really loud since it’s a small program. Ok, I lied, it doesn’t :-).
Q. When will my inventory, buddies, etc be restored.
A. Over the next few days. We’re going at it slowly to make sure there are no problems. Don’t worry, nothing will happen to it, and we used lots of mothballs to protect your clothes.
Q. I couldn’t get in last night.
A. There was an Amazon EC2 outage last night that impacted Quora, Flickr, 4Square, you name it. It may have impacted us, or it may have been the nightly backups (yes, we still do those).
Q.The TOS says I can ask my parents for permission to play if I’m under 18. Does that mean you changed your mind?
A.NO.. It means we haven’t changed the TOS yet. If you’re reading along here, you know very well why we have to be an 18+ site, and we will be changing the TOS. So, you may enjoy ThereIM now, but, at the end of the day, you’re going to have to be 18+ to play. And we will know if you’re not.
Q. I was able to get in without verifying my email address. Is that OK?
A. Yes. You must verify your address when we open the 3D world, otherwise you won’t be able to get in. Seriously. We hope you learned your lessons about bogus email addresses last time around :-).
Q. Should I supply a secret question to recover my password?
A. WE think that would be a great idea!
Q. When can I download Stylemaker?
A. We’re working on it. Patience. Patience.
Q. I notice I can play for Free. Does that mean you changed your mind?
A. No. Despite the example set by our Congress, we do have more fiscal sense than that. We will be charging in the near future, and any accounts not paying the subscription fee will not be able to log in.
Q. Does that mean I can recover my alts and transfer stuff around for Free?
A. Yes, until we start charging. Then you will have to pay for the Alts, or we may have an alternative method.
Q. So, how do I give my Avatar stuff from my Alt with ThereIM.
A. We’ll figure out if you can run two copies of ThereIM at once (I’m pretty sure you can), and you can just given stuff from one Avie to another. Yes, you have to give each item “one by one”.
We know that some of you had great success, some not so much, and we appreciate your patience. We’re working to smooth out the process, get everyone on who wants to be on, and move on to the next step. After all, we only have about this many little details to resolve…