Q. Why does PayPal say I was “Suspended”?
A. Your There.com avatar subscription is a PayPal “Recurring Payment” which will draw $10 each month from your PayPal account. If PayPal is unable to pull the funds, they will try again periodically for about 10 days. After that point, they will suspend the subscription, notify us of that fact, and you will lose the ability to log in to the There 3D world until you create a new subscription (you will be prompted to create a new subscription the next time you try to log in). You only need a new subscription, not a new avatar. PayPal does not explain to us why they were unable to collect the funds (guarding your privacy), so if you have any questions as to the “why” of it, you need to contact PayPal directly.
Q. Why did you take money out of my account?
A. There doesn’t take money out of your account. When you subscribe to There, you’re telling PayPal to give There $10 each month, on or about the monthly anniversary of your subscription (so, if you subscribe on March 5th, PayPal will take money out of your account on or about April 5th, May 5th, June 5th, etc).
To STOP PayPal from taking money out of your account for your There subscription, you need to cancel your There Subscription.
Q. How do I CANCEL my subscription?
A. Your monthly subscription payments will continue to be collected by PayPal until your subscription is cancelled. To cancel your subscription, just sign in to your PayPal account, click MY MONEY and look at your “Recurring Payments”. Your There.com avatar subscription will have a name like “Monthly subscription for There.com avatar ‘xxxxxx'”. Just find that and click ‘cancel.’ Even after cancelling your subscription, you will still be able to log in until your final payment is “used up.” Your avatar will be waiting for you should you resume your subscription later, but you probably should relinquish all your rentals (if any) and pick up your pazes before cancelling your subscription.
Q. Why doesn’t my action bar/IM boxes/etc work?
A. If you cannot open your ChangeMe, Compass, or MessageBar windows, then the chances are high you have the incorrect ‘flavor’ of Flash installed. We depend upon the ‘activeX’ flavor, and the easiest way to get that is:
- shut down the There Client
- open an Internet Explorer Window (must be IE, not Chrome or FireFox)
- visit the “Flash Download Page” (you can google that)
- let them pick the proper version to install
When you visit with IE, they will know to install the activeX version.
Q. I was the landlord of a Hood in Old There, why did you remove my hood?
A. Actually, we didn’t remove it, we just didn’t automatically restore it in advance of your asking for it. If you were a landlord in Old There and would like your Hood restored, just send an email to “firstname.lastname@example.org” with the subject “I am a returning landlord who would like their hood restored” and be sure to include your avatar name in the email. It’s also nice if you can describe the hood in question, especially if you had more than one.
Q. How do I reach you guys?
A. The best way to contact us is via email to email@example.com and not to individual avatar names. This way we can all read it and get to keep a paper trail.