The black bar

Many of you have seen the infamous “black bar” issue in the client. As many of you have discovered, this is indeed caused by the new release of Flash, and is impacting many Flash Developers – not just us.

The current workaround is to go back to the prior release of Flash, which isn’t very desirable. As I said, lots of folks are having a problem with this new version, so we’re hopeful Adobe will address it.

I’ll post more when I return to my desk.

P.S. As provided by tablatronix to SamSyn, Adobe has acknowledged there’s a bug, but it’s very low on their list of priorities. That’s where the bug stands, at least from Adobe’s standpoint.

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  1. #1 by Jubi on 2011.12.05 - 8:56 pm

    For some reason, even though I have never tried to cheat, steal, hack, or scam anyone or anything in There, I get moderated and the drop of a hat because of what some idiot tells them. I have given away hundreds of dollars worth of stuff to help newbies in there. Or jsut help anyone in there.

    I have spent tens of thousands of dollars on There. But some unemployed guy helps me run my funzone and now he gets me moderated and takes my funzone.

    It was my money that paid for it and kept it going and paid for all the tracks and items.

    I email and email for help to get my original avatar in world and I hear back nothing and get no help. This bum sends one little email and gets my avatar and my funzone.

    I hope he got a job somewhere along the way. But I highly doubt he’s going to be spending the amounts I used to.

    I cant believe I came back to this game after you always treated me so badly. I guess I thought things would have changed. And all must because I dont have a p enis. geez.

  2. #2 by Cody on 2011.10.29 - 5:35 pm

    So.. I was about to get in ok? Then on the side i get a message saying i must verify my email.. Then.. I click the button for it to send me the email, and instead i get an email saying something about Login error: either the avatar name or password specified is incorrect

    If you have forgotten your password and would like a new one mailed to your
    registered email address, please go to: *link here*

    BLEH I was soo close

  3. #3 by Joseph P Risley on 2011.10.25 - 4:26 am

    I haven’t been able to get into the 3D world yet to try this, but has anyone tried it with Flash hardware acceleration disabled? It makes helps on other flash media like Hulu with some graphics cards.

    Cheers,

    JosephPaul

  4. #4 by Joseph P Risley on 2011.10.25 - 4:06 am

    Hello MW, not really intending this as a post per sey, but I am getting this message with the IM client all of a sudden, and not sure where to send the info to as the “contact us” and “help” don’t work at there.com.

    HTTP connection to 64.124.93.71 port 52311 failed: connection timed out (for /login/avatarlogin?avdoid=0&avname=JosephPaul&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00) for authDoid 1, host 64.124.93.71.52311, service “login”, command “avatarlogin”, query “avdoid=0&avname=JosephPaul&password=********&loginoverride=0&noinstantiate=1&clientname=ThereIM&clientversion=im-2.0.9240r00”

    Cheers,

    JosephPaul

    • #5 by DavyRocket on 2011.10.25 - 6:03 am

      Read the email you were sent on the instructions for installing and logging into ThereIM properly. This has been discussed over and over again in previous post. Sorry if that sounds mean, but its true.

      • #6 by Joseph P Risley on 2011.10.25 - 7:05 am

        hmmmmmmm duh? You don’t think I did that before posing? Honestly? If you read my pst a all, you will see this is NEW after having used IM before.

        Sorry if this sounds mean, but it’s true.

        Take care,

        Joseph Paul

  5. #7 by JS on 2011.10.24 - 9:50 pm

    I just logged into There again. The second time. Last night was the first time. I have a problem though when I go full screen it only shows half of the screen. Changing my resolution doesn’t help and I can’t get back to window mode. Not sure what I can do. I somehow managed to get out of my inoperable full screen mode last night. Not sure how. Tonight i accidently clicked on it somehow but couldn’t get out of it.

    Also too bad Flash has this bug that they have a low priority to fix. That kind of breaks There somewhat. It isn’t too bad. but I bet it irritates the H#@# out of you. I am sure because you have invested so much in this and to have Adobe trash your world up a little with this bar you are likely inflamed. Maybe you can fix it somehow. It is hard to tell everyone that is paying 10 bucks to get an older Flash version. I am sure that makes you mad to be compelled to do that. I am not worried about the bar so much myself when I see it. I am not jumping to get the old flash to be honest to get rid of it. I will just keep it there. It isn’t that big of a deal to me.

  6. #8 by David H on 2011.10.24 - 8:39 pm

    I think you have a problem Michael,
    This is from the page you linked
    ——-Start Adobe Rep———
    “We made a change to enfore that windowed mode is never composited, instead we render into a black bitmap. This makes the behavior consistent in how it should be and will improve general rendering predicability.”

    So close this bug as NotABug.

    Please feel free to leave your notes if you still have any questions.

    BTW, embedding the ActiveX Player directly in an application(non-browser) is not a supported use case.
    ———End Adobe Rep———
    Notice the last line as well…

  7. #9 by Eatings, Sputters, Pneumonia, ect. on 2011.10.24 - 8:04 pm

    Just a suggestion…

    Why not a connection que?

    People press log in, then they get added to a list, when someone logs off, the next person on the list gets connected. So people can stop pressing the log in button every 5 seconds.

  8. #10 by CK on 2011.10.24 - 5:50 pm

    I’ve been trying to get in for the last day, and haven’t been able too.. It would be nice for those of us who wanna check the world out that others consider how long they are on the game, and let others have a chance too.

    • #11 by Charles Davis on 2011.10.24 - 6:33 pm

      I second that. Been trying for almost a week, with no luck.

      • #12 by CK on 2011.10.24 - 11:53 pm

        All day long again.. I’ve had it up and tried to log in every half hour to an hour.. Are people camping their avi’s online?

    • #13 by Ashley on 2011.10.24 - 8:56 pm

      I’ve been tryin for almost 2 weeks and still haven’t gotten in…

  9. #14 by Lela on 2011.10.24 - 4:23 pm

    I have a suggestion for the inability to log in and a good way to broaden the test horizon. Make it so you can only stay in universe one hour and then you must wait several hours before getting in. If 50 people each get one hour a day then 2,000 different people get in a day. Very quickly all of us would get our moment to either get in or blue screen horribly.

    • #15 by thereuser on 2011.10.24 - 8:34 pm

      So you want to move their attention to building a new ‘testing’ login system… instead of working on world issues? 😀

    • #16 by biggiedude420 on 2011.10.25 - 3:45 am

      Pretty good idea but highly unlikely they would.

      • #17 by Lela on 2011.10.25 - 6:29 pm

        How long would it take? It might be as simple as an alarm() call to see how long the person has been in for the logoff and a SQL query to check before logging in and a sql insert or update after logging in.

  10. #18 by ImageMaker on 2011.10.24 - 12:36 pm

    Well, there we go — that’s why I don’t have the black bar, border, etc. — even though my Flash is up to date in the browser I actually use (Seamonkey, it’s like Firefox with the mail client integrated — or like the old Netscape Communicator, for those who remember that), I’ve got 10.3.something in my IE8. Nope, not going to upgrade that one; There is the only game I play that’s dependent on both IE and Flash.

    Later, though, I’m planning to try to get IE running under Wine on my newly installed Linux side; if I can do that, I might be able to make ThereIM or even There client work…

  11. #19 by therefan123 on 2011.10.24 - 11:32 am

    The only other problem I have is that like notices when a buddy logs in appears like a centimeter above the bar on the bottom with “Mythings.” I am using Adobe Flash 10.

  12. #20 by Lela on 2011.10.24 - 10:21 am

    I am truly glad to know this much is working. I have never once been a lucky winner of a few moments back in the universe but even just knowing that someone is truly hoverboarding gives me hope. Oh how I love my Radical board!!!

    I would be happier if you changed the “Farewell” banner and the “Current News” to reflect a cheerier “We’re coming back” message. It’s just a psychological thing.

    FYI the client will not even begin to run far enough to get a login prompt for love or money on a HP DM1 2010 NR computer. It will run on a HP DM1 3010 NR computer. They are different models of small notebook – so similar with the lid closed you’d think they are the same. But that DM1 2010 NR is a strange computer.

  13. #21 by Spiritus on 2011.10.24 - 9:23 am

    When I review the bug from Adobe, I see this message from the company and notice the status is ‘Withdrawn, notAbug’
    Note: “non-browser clients will have to adjust to our new method”

    I’m not clear if flash in the client is being used ‘through’ the browser or not, so maybe I’m wrong, but it seems to be Adobe stance that they’ll not be fixing this.

    ========================
    As this way of using ActiveX player is not officially supported by Adobe, you need to make changes in your application to fix this problem.

    Below is developer’s comment:

    +++++++++++++++++++++++++++++++++++++++++++++
    Its a design improvement we wanted to make. We simplified how we handle transparent mode in the browser, non-browser clients will have to adjust to our new method.

    These applications use an artifact of older player versions which assumed that windowed mode is composited. I made a change to enforce that windowed mode is never composited, instead we render into a black bitmap. This makes the behavior consistent in how it should be and will improve general rendering predicability.
    This is not a Flash Player problem but a problem in the way the ActiveX control is used. They have two solutions:

    1. Make the ActiveX control windowless (this of course has other drawback like lack of an HWND).
    2. Take the output of the Flash Player and composite it in a separate step.
    Approach #2 is preferred.
    +++++++++++++++++++++++++++++++++++++++++++++

    Hope it helps.

    • #22 by debs4u on 2011.10.24 - 6:09 pm

      I for one am not a expert at computer adaptions and Adobe Flash needs to ackknowledge and help the companies to make their product user friendly..if not..I say..As the Red queen would say OFF WITH THEIR HEADS..translated get rid if Adobe Flash and use something else….the customer counts and if sellers can’t please the customer..then do’nt do business with them.

  14. #23 by Dean Caballero ( Bumpin42 ) on 2011.10.24 - 9:21 am

    I know i had to download 11 so i can watch You Tube so iam guessing i`ll have the black bar back, The past two days i`ve had NO Communicator, Message Bar, Compass, and Change Me Annndddddd when teleporting the screen stays Black Longer Now

  15. #24 by xSnoopy on 2011.10.24 - 8:38 am

    Hi everyone,
    Below is a copy of an Email I sent to Feedback@thereinc.com, discussing the Flash Player problems I had, and the solution I found.

    Hi Guys,
    Don’t know where you guys are with respect to the Flasher Player problem.
    I have tested both 32 and 64 bit versions of Win XP and Win 7.
    The following versions of 3rd party compasses and QuickBar were tested with no black boxes or spaces above the There toolbar:
    Bedican Compass Version 3.4b and 3.6. BBoy Compass (new one).
    QuickBar Versions 3.5 and the new one with the Universal Installer. V 4.0 I think.
    I downloaded the archived versions of Flash Player 11, 10 and 9. They came in a Zip format from the Adobe site.
    The one I found that worked on all the Windows versions and 3rd party versions of the above listed was:

    flashplayer10r45_2_winax.exe

    It is for Internet Explorer.
    I have attached it to this email in case you guys want to post it for others to use.
    I have no idea, if posting it to be used, would be legal. The Adobe site listed them as ok to be used by Developers?
    Worked fine for me on 3 different computers, both old and new.
    Hope this helps,
    Ken, xSnoopy

    It was NOT tested on any other games so I have NO idea if it will cause problems.
    IF you install it, in place of Flash Player 11, make sure you go to your Control Panel and Add Remove Programs and REMOVE Flash Player 11.
    Reboot your computer and then install the one listed in the EMail.
    Don’t know if Makena can post it legally but I know where to get it and that it worked on both Intel and AMD processors, 3 different computers running 3 different graphics cards.
    All this experimenting was done while I was a GP3D and had access to There, almost 24/7.
    Sure hope this helps you Thereians out there who are tired of those empty spaces and Black boxes.
    The Zephyr Beagle,
    xSnoopy 🙂

    • #25 by xSnoopy on 2011.10.24 - 9:04 am

      Update to the previous post,
      Apparently Makena will NOT accept any EMail that has a file attached. It’s understandable.
      Listed below is the address where you can download the Zip file with flashplayer10r45_2_winax.exe in it.

      http://kb2.adobe.com/cps/142/tn_14266.html

      It is listed under “Older Archives”
      Its about 2/3 of the way down the page and lists like this: Flash Player 10 (157 MB)
      Download the ENTIRE file .. It contains a lot of Flash Player versions.
      Look in the Folder 10r45_2 and you will find the right file.

      All you need to do is Extract that file to your desktop or a folder on your C drive, uninstall you present Flash Player, reboot your computer and install the older version, reboot again and it should work fine.
      Hope this helps all of you that are having problems.
      If someone finds that file, available, already extracted, on a REPUTABLE site, post the address which will help all of you who are not familiar with extracting files from a Zip folder.
      PLEASE, make sure you have a Virus Checker and it is UP TO DATE before you download, extract or run ANY file you have downloaded.
      The Zephyr Beagle,
      xSnoopy

      • #26 by AquaFresh on 2011.10.24 - 8:18 pm

        Wait are you hereby saying that the crashdump files I send to feedback@thereinc.com was a waste?

        Or just because u send a EXE file?

        Because EXE files not going through, I do understand.

        Aqua

  16. #27 by BaphNagi on 2011.10.24 - 6:32 am

    Running Vista SP2 on a quadcore AMD system, 5700 series Radeon vidcard with 1GB vid RAM and 8GB of system RAM.. Ive had no issues with black bars, but did abort the upgrade that adobe tried to foist on me last week..

    What I have noticed is I cannot attach a music stream to my JukeBox or BoomBox.. Haven’t found the music pole I had yet so no idea with that..

    Something else I have discovered inworld is a new chunk of land to the SouthWest of Comet.. Be south and possibly east of Kansas, and a fair ways out.. Tiz a squareish and almost featureless patch of real estate that I thot might be the location of the CityScape, but a teleport there proved that aint the case!!

    What’s the deal with this island??

    …..BaphNagi the Explorer is Curious…..

  17. #28 by Craig Hartley on 2011.10.24 - 6:29 am

    LOL, Typical. We get in world, we get things going relatively well.. Then bam, Adobe go and mess everything up 😛

  18. #29 by Cwby4ever on 2011.10.24 - 5:54 am

    I got in and my avatar looks like a star burst.

    • #30 by Craig Hartley on 2011.10.24 - 6:27 am

      Try a different setting (OGL/DX8/DX9)

      • #31 by JasonMK on 2011.10.24 - 10:23 am

        Does the There Tweaker work in real time, or do you have to log back out and then back in to see the settings change?

      • #32 by JasonMK on 2011.10.24 - 12:03 pm

        Disregard my last post, There Tweaker says “next time”. But that is hoping I can get in “next time”. I’m getting those buggy “star burst” for an avatar like other have reported. I can deal with the black bars for now…

      • #33 by Cwby4ever on 2011.10.25 - 6:14 am

        Thank You Craig, Dx8 works on my puter.

  19. #34 by Andy Howard on 2011.10.24 - 5:23 am

    Hello,
    I, like many are awaiting my very first successful login to The New There. 99% of the time I get the “Too Full” message…. thats understandable, but the 1% I get an AppCrash just after the welcome sound. I am certain I can ascertain the problem but not with a 1% login success then crash. When I was a QA team member for Valve Studios and Sierra I had the cooperation of the developers and operators to assist, but being just another random number and 1/100% chance I can login and analyze the problem, it’s almost impossible. Any update as to when the login restrictions might be relaxed would be appreciated.

    Xeryus (Andy Howard)

    • #35 by Basya on 2011.10.24 - 4:42 pm

      Hi Xeryus!! Glad to see you here! Good luck!

      Cya in There soon!

      –Basya
      Fox 20, HLFT

  20. #36 by JasonMK on 2011.10.24 - 4:10 am

    I would love to be able to suffer through the black bar, still standing in line outside of the bar trying to get in.

    • #37 by freecreed on 2011.10.24 - 8:15 am

      your not holding you tongue quite right when pressing the log in button and turning your head … just kidding .. the secrete on how to get in was posted on this blog … I didn’t post it but I read it , and it works quite well .. I pretty much can get in any time .. read up , that’s all I’ll say

  21. #38 by Hugsie on 2011.10.23 - 10:45 pm

    I finally got into world tonight! ”’yay
    I had some serious problems with just about everything related to flash. But i saw no black bars or anything odd. But change-me wouldn’t come up, i couldn’t get voice chat to work (voice trainer never appeared) but i could hear others just fine.

    So what i did was I fired up internet explorer (I’m a chrome user) went to Adobe’s website to download flash. In chrome it states im already using the latest version. But there-client is HEAVILY dependent (too dependent) on Internet Expoder, and it’s copy of flash wasn’t updated. So i went to download a new version of flash, via IE, installed, and relogged into there. Bingo everything works as it should, but now i do see the black bars.

    Also those of you who can’t get OpenGL (OGL) to work, you’ll have to download drivers for your video card chipset. Windows does NOT COME with OpenGL drivers on it’s own (it will have generic drivers for your video card). You can only get OGL from the manufactures of your videocard or chipset (nvidia, AMD, Intel, etc) websites via their drivers installers.

  22. #39 by Basya on 2011.10.23 - 10:34 pm

    I’m running Chrome on XP– As I understand it, Chrome has automatically upgraded my Flash to v.11. I have yet to see any black bars when I am in world!

    Also, I’m using DX8 — i seem to get better perfomance on my old 7 year old puter (no chance in near future to upgrade to new). I have taken out my Groovy Buggy and it still shows up partially transparent and really weird!

    Cya in There!
    –Basya

    • #40 by Hugsie on 2011.10.24 - 7:22 am

      Yep my Groovy buggy is all weird, transparent and flickery. Looks like it’s been though the washing machine too many times with extra bleach. This shouldn’t be confused with the “Hippy buggy” which is a there-made buggy with a flowery skin job. The Groovy Buggy is a VW Bug body with big tires and twin giant exhaust pipes out the back.

      • #41 by Basya on 2011.10.24 - 4:32 pm

        You’re correct, Hugsie. However the Groovy is also a There Made buggy. Developers have asked to be able to paint it, but were told and shown that the template(?) or paintjob is too complicated. But I do adore it and hopefully it will be fixed soon.

      • #42 by Hugsie on 2011.10.25 - 2:54 am

        i agree.. it can’t be that difficult to re-do the groovy buggy. Maybe it’s more difficult for THEM to apply 3rd party textures on this “complex” model?

  23. #43 by Byron on 2011.10.23 - 5:56 pm

    Could someone give a link to the old release download of flash would be helpful.

    • #44 by freecreed on 2011.10.24 - 3:03 am

      scroll down 7 posts

    • #45 by Neema on 2011.10.24 - 4:02 am

      I found a link to the previous version from Adobe’s developer site:

      http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp_10.3.183.10_archive.zip

      Make sure you completely remove the current version from your computer first, before you install any previous version. I uninstalled version 11 using Win7’s Programs and Features control panel. (Windows XP would be Add Remove Programs)

      After you have uninstalled the previous version, extract the archive, go into the extracted folder (fp_10.3.183.10_archive) and then into the sub folder (10_3r183_10).

      Within this folder, for There, you will need to install the following two files:
      flashplayer10_3r183_10_win.exe
      flashplayer10_3r183_10_winax.exe

      Restart your computer after the installations are done and you should be able to play without the black bars.

      Hope this helps.
      -Neema

      • #46 by Hugsie on 2011.10.25 - 2:55 am

        assuming you can get back in world to not see black bars. LOL

  24. #47 by phasedenergy on 2011.10.23 - 4:29 pm

    As is the first poster, I was wondering about why i could not “get in”, then I did…twice.
    It looks like, (there is a forced logout so people cannot just “stay in world all day”) the login times are about 2 and a half hours apart…at least it was 2 and a half hours between the first time I got in, was forced to logout, and the next time I was forced to logout.

    Keep trying to login, eventually you will be able to get in no problem.

  25. #48 by IMAKOS on 2011.10.23 - 3:51 pm

    I never had a black bar until My PC needed to upgrade adobe flash player just a few days ago.. NOW after logging in I have the dreaded black bar grrrrrrrrrrrrrrrr.

    ok so I’ll just revert to the older version.. off I go to make my adjustments grrrrrrrrrrrrrrrr.

    • #49 by Hugsie on 2011.10.24 - 7:24 am

      if you set a higher resolution the black bar is less and less intrusive. I also get a black border around ChangeMe.

    • #50 by SaltySilver on 2011.10.24 - 11:28 am

      Lol, I did the same thing IMAKOS. I thought about saying NO, I don’t want download the upgrade…. Then Thought, oh gosh why not, try it and see if it becomes a problem or not….. hehehe I did…. and it has…. 😀

    • #51 by toufovou on 2011.10.25 - 6:28 am

      I still haven’t seen that black bar at all.Everything works perfect on my pc. Can someone post a screenshot or something?

  26. #52 by carlitos88 on 2011.10.23 - 3:42 pm

    The limit number of people sucks… i couldnt get in any one i just want to conect 1 time!.

  27. #53 by ChevyCobb on 2011.10.23 - 3:11 pm

    I have not had the black bar, but I have had times where other windows may not show up such as the communicator or change me(this problem is intermittent). I have also an issue with hoverboats that does not effect everyone, but I posted that on Thumdar.

  28. #54 by tubz707 on 2011.10.23 - 3:11 pm

    I never got the black bar issue

  29. #55 by freecreed on 2011.10.23 - 2:58 pm

    After uninstalling Adobe Flash Player 11.0 , and downloading and trying to install the older version , I get the message that it’s not the latest version and the pop up redirects you to the Adobe site to get the latest version … to prevent this from happening .. do this :

    Choose Start > Run.
    Type regedit in the Open box, and then click OK to start the Windows Registry Editor.
    Navigate to the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions
    Right-click and delete the folder named Safe Versions.

    Then close regedit and install an older version .. I downloaded 10.2.152.32 (IE) from file hippo @ http://www.filehippo.com/download_flashplayer_ie/9358/

    I hadn’t been able to get in world yet to test .. version 11 did give me the black bar .. so we will see when I get in

    • #56 by freecreed on 2011.10.23 - 3:24 pm

      No sooner said then done .. I got into game and the older version is a complete success .. no black bar

      On a side note .. often Adobe updates are for security reasons … I thought I would mention that before you decide to try this .. I’m not the worring type and will remain with the older build until a new version is released and doesn’t cause issues

      • #57 by freecreed on 2011.10.23 - 6:21 pm

        for those without RUN listed under start .. just type regedit into the search under start

    • #58 by Mooly on 2011.10.23 - 7:59 pm

      freecreed:

      Thank you so much for your detailed instructions. Very helpful. ‘tu

      Mooly

    • #59 by pcdoctor on 2011.10.24 - 3:54 am

      It did not work for me. I’m using Win 7 64 bit edition.

  30. #60 by martin71a on 2011.10.23 - 2:29 pm

    yea i had the black bar it came on every thing and i was using flash 11 so went back to flash 10 and now it works fine

  31. #61 by TherePercy on 2011.10.23 - 2:16 pm

    Oh, would it be possible to post a list of *known* bugs, so we don’t all report the exact same issue over and over again, flooding your mailbox with superfluous data?

  32. #62 by OdileS on 2011.10.23 - 2:15 pm

    I just ignore the black bar…IMO I think updating to flash 11 is better than going backwards…because going backwards puts more problems…missing tabs, not always being able to bring up friends list or voice…etc…don’t know if the flash player has to do with those issues…when I updated once again to 11…those problems disappeared, but the black bar came back..oh well ….

    • #63 by OdileS on 2011.10.23 - 2:17 pm

      Plus going backwards seems to affect other games I might want to play on FB etc… or other areas….

      • #64 by Michael Wilson on 2011.10.23 - 2:29 pm

        Yes, it might make them work again 🙂

      • #65 by daniel on 2011.10.24 - 7:37 am

        lol who needs face book when you have there.com 😛

    • #66 by thereuser on 2011.10.23 - 6:06 pm

      not to mention the security problems when going backwards… of course I am not saying 11 won’t have a ton as well 😀

    • #67 by Flygirl_Dani on 2011.10.24 - 8:20 pm

      I agree Odile.. I had to upgrade to 11 to Use Any Features in there .. Sadly However Now I can only access through OGL.. And unfortunately I have that stretched images issues with things that are at a distance..

      I think the biggest issue is that There.com Cant have people downloading their Client then tell them to Go backwards on their flash player. People upgrade these things all the time , sometimes without even their knowledge IE. Windows Update.. So it looks like they are just going to have to figure out a work around in some form or fashion..

      I have always had issues with Adobe Flash, and memory leaks.. If I had a webpage flash based player I would have to put a refresh script in to stop the memory leaking.. Otherwise it would just keep filling up until it completely locked up your system.. You would think after all these years they would have fixed those issues..

      Unfortunately this flash issue is going to put everything behind..

  33. #68 by TherePercy on 2011.10.23 - 2:15 pm

    Hopefully you’ll get that sorted soon. Any idea when we can expect more people being able to log in at a time?
    And any hint about opening ThereBanker for testing? It seems to me that should not be left until Opening Day, and *then* find out it doesn’t work 😛
    I also hope you guys can run a script soon to match up our developer items with our new DOIDs.

    In the mean time: keep up the fantastic job, Team Phoenix 🙂

    ‘tu ‘hi5

    ———————————
    Percy – Trueblood Thereian. “There is NO place like There”

  34. #69 by Joe on 2011.10.23 - 2:08 pm

    I haven’t seen the black bar at all. Oh wait….maybe it’s because I can’t get in. Seriously. I don’t know how people are able to log in 2-3-4 times a day (so they say) and I can’t get in at all. (I never was one to have luck on his side) So I’m wondering if I have the right client downloaded? v18110 (dx8)? I notice that when I first click to log on, up near the “(dx8)”, it’ll briefly say “(Not Responding)”. Then it’ll proceed to attempt to log in, and I’ll get the infamous “World is full. Nah-nah-NAH-nah-NAHHHHH!” message. (Okay so I made up the “Nah-nah” part) So can someone tell me if that’s the right client version? I know I have to be patient, and have been so far. I can wait until the “World” is fully operational. I just want to know if I have the right version so that I’m not waiting and waiting, and in the meantime, There has been up and running for the past 2 months. (That’s what would happen to me).

    • #70 by TherePercy on 2011.10.23 - 2:31 pm

      You have the correct client. I only made it in for a bit after 4-5 days, 2 days ago. So much for being GP3D, huh? 😛

    • #71 by Skyefire on 2011.10.23 - 2:44 pm

      Yeah your version is correct. You can switch between dx8, dx9 and ogl in the tweaker. I’ve managed to get in a total of three times, partly by living in Alaska and partly by not sleeping so I am able to try to log in when it’s 3 AM on the East Coast. Mostly though, very few people are managing to get in all that often, I think.

    • #72 by Matt on 2011.10.23 - 2:47 pm

      Im not posative about this…. BUT….. if you are only “SILVER” funpass or lower you cant get in at all right now you have to be “GOLD” fun pass or above.
      (So i understand)
      though i could be wrong.

    • #73 by Matt on 2011.10.23 - 2:59 pm

      and yup you have the correct client i have been in world and have the same client as you (v18110 dx8) so if your gold funpass or above try when all the “Yankees” are in bed sleeping ( sorry all you lot accross the atlantic “yup im a Brit, Tommy, Pom,” whatever hehehe) i can usually get in after 5 am GMT london time (if im lucky)

    • #74 by ChevyCobb on 2011.10.23 - 3:20 pm

      Yes that is the right version.

    • #75 by phasedenergy on 2011.10.23 - 4:31 pm

      sorry, I should have posted this as a reply.

      I was also wondering about why i could not “get in”, then I did…twice.
      It looks like, (there is a forced logout so people cannot just “stay in world all day”) the login times are about 2 and a half hours apart…at least it was 2 and a half hours between the first time I got in, was forced to logout, and the next time I was forced to logout.

      Keep trying to login, eventually you will be able to get in no problem.

    • #76 by thereuser on 2011.10.23 - 4:58 pm

      V18110 is the current client everyone is using yes 😀

    • #77 by ARTIE on 2011.10.24 - 9:24 am

      I try every day… early at opening … and late in the evening. Most days I do not get in. Sometimes I am lucky and get in. Please remember that they are only letting in 50 at a time and you must be prepared for a bit of frustration. The first time I got in I crashed and then could not get in for another 5 days after setting my tweeker for DX9 and changing the screen resolution.

      Another thing to note is that with only 50 people allowed in at any one time there is not much to do except test a bit. I tried to rent my old houses but kept getting the message that they were reserved for the previous owner. i.e. I can’t remember what avitar owned which houses at closing. I have deeds, but they do not point to the name of the house. This is not a big worry for me as it will all get sorted out when the client is stable, working and the community is back to normal.

      The key right now is patience. I am sure that when the client is working better MW will allow more to enter and further stress test the cloud servers. Right now it does not take much to overload a server, or cause your client to crash. Even teleporting a few times can cause the memory leak to give your computer an out of memory error. Most of the time if your crash out, someone else gets to take your place and whatever you were doing gets unfinished.

      While we are all giving glowing reports. Trust MW when he says that the client and world are not yet ready for prime time … BUT soon … we hope very soon.

  35. #78 by Koala Thereian on 2011.10.23 - 1:59 pm

    Maye the late Steve Jobs was right and it is time to let flash go the way of ms-dos.

    • #79 by Hugsie on 2011.10.24 - 7:26 am

      And internet explorer dependency too!
      After that, we can get There.com on other platforms (Mac OS X, Linux)

  36. #80 by David H on 2011.10.23 - 1:43 pm

    Wonder how long we will be staying with flash?

  37. #81 by phasedenergy on 2011.10.23 - 1:36 pm

    OOOPPP…and the drain is still there…..sweet

  38. #82 by phasedenergy on 2011.10.23 - 1:32 pm

    I just wanted to let you know (in case you do not already), the groovy bug in shops is kinda transparent….I will keep taking it out to see if it is just My client not loading it right.

    BTW, the world just looks and works…..AWESOME!!!!!

    Thanks for a very nice preview of what we will be able to return “home” to.

  39. #83 by Kattwomann on 2011.10.23 - 1:26 pm

    There seems to be another work around for this (for windows 7 users)…
    Go to the There desktop icon, right click and choose properties. Look for the “compatibility” tab and then select “run this program in compatibility mode for: XP service pack 3.
    I have not had the black bar issue but I have been told this works. Just thought I’d throw it out There. ;P

    • #84 by TherePercy on 2011.10.23 - 2:32 pm

      That compatibility mode did solve the issue of the mesage bar not showing up at all, but it did not fix the black box 😦

    • #85 by Alease on 2011.10.23 - 3:26 pm

      I am running Win7 so I did as suggested above, “run this program in compatibility mode for XP Service Pack 3 and reinstalled Adobe Flash Player 11 and I still have the black bar / background around windows although I could get in with DX9 rendering when I could not before…

      I will go back to Flash Player 10 though to get rid of the black bar/backgrounds until a fix is found ~ thanks anyway…

      • #86 by Kattwomann on 2011.10.24 - 3:52 am

        Well hey I guess it was worth a try. Like I said I’ve never had the issue so I haven’t been able to test it. I wonder, did it persist after you restarted the client?
        Also I think it’s worth pointing out that I have not done this work around and I do have the latest version of flash yet no black bar here. This is a very strange bug indeed. A friend of mine and I were comparing our specs and with same flash version, same windows version, very comparable video cards…she has the black bar and I do not. However, I believe the compatibility fix worked for her.

  40. #87 by Yozh SunFlowers on 2011.10.23 - 1:25 pm

    Thank you for this information! ‘tu

    Yozh

    • #88 by AKAUK on 2011.10.23 - 2:50 pm

      i also have heard about the ths option i went back to the previous flash but i have really buggy gaphics now ut no black bar i shall try the compatabilty option shortly and install flash 11 see if it sorts it out

      • #89 by freecreed on 2011.10.23 - 6:18 pm

        akauk .. try the dx9 or dx8 setting first .. dx9 fixed the buggy graphics for me .. click there / settings / audio and video page or search your computer for theretweaker.exe and change it before entering game

    • #90 by Matt on 2011.10.23 - 2:51 pm

      Hahaha… I am running widows XP and i have service pack three .. no need for compatability mode with me …BUT i still have the “Black bar” issue

      • #91 by Hugsie on 2011.10.24 - 7:27 am

        that’s because it’s an issue with flash, not your version of windows.

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